Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
Boost Mobile delivers uncompromising value, continually redefining what's possible for millions of customers. We're building a multi-brand wireless carrier with DISH and a first-of-its-kind 5G network to transform the retail market and create groundbreaking experiences.
We are seeking a detail-oriented Retail Wireless Logistics Program Manager to build relationships with key internal and external partners supporting Retail Wireless operations. This role ensures compliance with logistics rules, manages product launches, and drives operational efficiency. The Program Manager will also analyze and resolve chargeback disputes while receiving leadership support for professional development.
Key Responsibilities:
- Serve as the main contact for chargeback tracking, disputing, resolution, and reporting with National Retail Partners.
- Collaborate daily with internal and external partners to analyze data and resolve chargeback root causes.
- Use partner portals and software to gather data for disputing chargebacks.
- Monitor program performance and develop cost-effective strategies for improvement.
- Provide chargeback reporting, visibility, and feedback to key stakeholders, sharing achievements and concerns.
- Track partner shipments to ensure timely delivery and evaluate logistics processes for continuous improvement.
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree from an accredited university
- 2+ years of retail supply chain and logistics experience
- Strong preference for 1+ years of National Retail chargeback tracking and disputing with partners such as Walmart, Target, Best Buy, etc.
- 2+ years of data analytics / problem solving experience
Skills and Qualifications:
- Ability to analyze operational and financial data and make strategic recommendations using various tools including Tableau, SQL, MS Excel, Google Sheets
- Excellent facilitation skills, strong follow-through abilities, and ownership of initiatives and issues
- Ability to communicate effectively and persuasively
Salary Ranges
Compensation: $83,950.00/Year - $119,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
Top Skills
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!
Gallery
DISH, an EchoStar Company Teams
DISH, an EchoStar Company Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
