Program Manager (INTERNAL ONLY)

What We Do: 
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.
How We Do it: 
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
About the role: 
The Program Manager at iQmetrix works with the Majors and Buy Cell Client Managers to help the Verizon clients with Projects and needs. Leveraging deep industry expertise and exceptional relationship-building skills, this role acts as a trusted advisor, delivering tailored strategies to meet the unique needs of our clients.
As the primary point of contact for key accounts, this role leads the development and execution of account strategies, negotiation of contracts, and identify opportunities for up-selling and cross-selling. Collaborating across internal teams, this role ensures seamless execution, measurable outcomes, and an exceptional client experience. Success is defined by revenue growth, client satisfaction, retention, and positioning iQmetrix as a leader in interconnected commerce.
Key Accountabilities:

• Ensuring Verizon Major's and Buy Cell leadership trusts iQmetrix as a long term partner to support their growth by being the connector to internal iQmetrix teams.
• Ensuring that Verizon Majors and Buy Cell agents have successful onboarding and launches of iQ Pay.
• Working with the Verizon Account Managers in helping a growing number of Verizon agents are having a great experience by reaching their desired outcome through iQmetrix products.
• Working with iQmetrix internal teams as well as Verizon corporate to ensure bugs and defects are resolved and communicated as needed. Internal Sales Force ticket management.
• Working with the Verizon Channel on Special Projects and Go to Market Initiatives. Example iQ Pay, iQ Storefront.

Client Engagement & Retention

• Serve as the client advocate, ensuring their needs are understood and addressed throughout the engagement lifecycle.
• Proactively solicit feedback and use insights to improve client satisfaction and outcomes.
• Build long-term relationships founded on trust, collaboration, and a commitment to delivering measurable results.

Qualifications:

• Required:
  • +6 years of experience in account management, sales, or digital transformation within telecom, technology, or a related industry.
  • Proven ability to manage complex client relationships, collaborate with senior executives, and close large, multi-year deals.
  • Expertise in developing and executing account strategies, leading negotiations, and driving revenue growth.
  • Consultative selling skills and the ability to influence decision-makers in ambiguous or complex environments.
  • Strong knowledge of telecom retail trends, challenges, and opportunities.
  • Technical proficiency in systems integration, computing, and cloud solutions.

Skills & Competencies:

• Exceptional relationship-building and communication skills.
• Strategic thinker with the ability to anticipate industry changes and align solutions to client needs.
• Results-driven approach, focused on delivering measurable client and organizational success.
• Collaborative mindset, adept at working across cross-functional teams and external partners.