Program Manager - EOVS/HOPE

Job Location: Devens, MA
Work Setting: On-site and field-based, with regular travel throughout the assigned service areas

Position Type: Full-Time
Reports To: Director of Housing and Family Support
Supervises: 

• Case Manager, EOVS/HOPE
• Peer Support Specialist, EOVS/HOPE
   

Position Overview

The Program Manager, EOVS/HOPE is responsible for the leadership, coordination, and successful execution of all Executive Office of Veterans Services (EOVS)/Housing Outreach-to-Placement Effort (HOPE)-funded activities across Massachusetts. This includes managing teams, overseeing service delivery, maintaining compliance with EOVS/HOPE guidelines, and strengthening partnerships that support Veteran housing stability.

The Program Manager provides day-to-day leadership across assigned service areas and works closely with staff, housing providers, community partners, and Veteran-serving organizations to support effective program delivery and positive housing outcomes.

Work Location and Travel Expectations

This role requires regular presence at assigned EOVS/HOPE program locations based on operational needs.

This position requires flexibility, reliable transportation, and the ability to support operations across assigned service areas.

Key Responsibilities

Program Leadership and Oversight

• Lead day-to-day operations of the EOVS/HOPE program across Massachusetts. 
• Ensure full compliance with EOVS/HOPE grant guidelines, licensing requirements, and organizational policies. 
• Implement effective strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing placement for Veterans. 

Team Management and Support

• Supervise and support assigned EOVS/HOPE staff across multiple service areas. 
• Conduct regular team meetings, case reviews, and training to support collaboration, communication, and professional development. 
• Provide guidance for complex cases and ensure effective use of internal and community-based resources. 

Service Delivery and Quality Assurance

• Monitor quality of service delivery from intake through service planning and housing retention. 
• Oversee community advocacy efforts and delivery of wraparound support services. 
• Ensure compliance with EOVS/HOPE and Homeless Management Information System (HMIS) documentation and data entry standards. 

Community and Stakeholder Engagement

• Develop and maintain partnerships with housing providers, social service agencies, and Veteran-focused organizations. 
• Represent Veteran Pathways of New England at outreach events, stakeholder meetings, and Veteran service forums. 

Reporting and Compliance

• Prepare and submit required reports in accordance with EOVS/HOPE grant requirements. 
• Track program performance metrics and contribute to continuous improvement initiatives.

• Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred. Equivalent directly related experience may be considered in place of formal education. 
• Minimum of three (3) years of experience in homeless services, housing services, Veteran services, social services, behavioral health, or another closely related human services field. 
• Strong leadership, organizational, communication, documentation, and problem-solving skills. 
• Ability to manage multiple priorities and program responsibilities across multiple service areas. 
• Ability to work professionally and collaboratively with Veterans, program staff, organizational leadership, housing providers, community agencies, and other stakeholders. 
• Ability to provide guidance and support in complex client or program situations. 
• Strong attention to documentation, reporting, deadlines, and compliance requirements. 
• Proficiency with Microsoft Office and electronic documentation systems. 
• Valid driver’s license and reliable transportation. 
• Must be able to travel regularly throughout assigned EOVS/HOPE service areas. 
• Must pass a background check.

• Experience with homelessness prevention, rapid re-housing, housing stabilization, supportive housing, Veteran services, or related housing-focused human service programs. 
• Experience with EOVS-funded programs, HOPE, SSVF, VA programs, or similar Veteran housing initiatives. 
• Experience using HMIS or similar case management/data systems. 
• Minimum of one (1) year of supervisory or management experience in human services, housing, behavioral health, Veteran services, or a related setting preferred. 
• Experience supporting program compliance, documentation quality, audits, monitoring visits, grant deliverables, or performance reporting. 
• Military or Veteran experience is not required but is strongly valued. 
• Demonstrated commitment to serving Veterans and helping remove barriers to housing stability.

Application Requirements

All applicants must submit:

• Resume
• A brief statement describing your interest in serving Veterans and supporting the mission of Veteran Pathways of New England. 
• Professional references may be requested later in the hiring process.

Schedule

• Monday–Friday; 8:00 a.m. to 4:00 p.m.
• Evening, weekend, holiday, and emergency program support may be required based on operational and program needs. 

Compensation

• The salary range for this position is $70,000–$73,000 annually. Starting salary will be determined based on experience, qualifications, and available program funding.

Benefits

• Meaningful work directly supporting Veterans and their families.
• Comprehensive health and dental benefits package.
• 403(b) retirement plan.
• Generous Paid Time Off (PTO) policy, including holidays.
• Opportunities for training and professional development.

Equal Opportunity Statement

Veteran Pathways of New England is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve. Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.