Program Manager, Employee Experience and Engagement

Summary:

The Program Manager of Employee Experience and Engagement supports the design, coordination, and execution of initiatives that create a positive and inclusive workplace. This role focuses on enhancing employee satisfaction and engagement by implementing programs aligned with company culture and strategic priorities. The Program Manager collaborates across teams to deliver impactful experiences throughout the employee lifecycle, including onboarding, engagement, well-being, and recognition. They will use feedback and data to improve programs and ensure employees feel connected and valued.

Essential Job Duties and Responsibilities:

• Assist in planning and executing strategies that enhance employee experience across key touchpoints.

• Coordinate engagement activities such as surveys, focus groups, and events to gather feedback and identify improvement opportunities.

• Support employee recognition programs and culture-building initiatives (e.g., celebrations, team-building).

• Help manage internal communication channels (e.g., newsletters, intranet) to ensure timely and consistent messaging.

• Draft and edit content for internal communications, including emails, presentations, and intranet updates.

• Partner with HR and other teams to support onboarding/offboarding processes and engagement programs.

• Track program performance and provide insights for continuous improvement.

• Maintain distribution lists and ensure accurate communication reach.

• Assist with budget tracking and resource coordination for engagement initiatives.

• Hybrid role: requires working in the office at least three days per week.

• Ability to travel occasionally.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Bachelor’s Degree from a Four (4) year College or University.

• 3+ years of experience in employee engagement, HR, internal communications, or related fields.

• Experience supporting engagement programs or events in a fast-paced environment.

• Strong organizational and project coordination skills.

• Excellent written and verbal communication abilities.

• Ability to build relationships and collaborate across teams.

• Comfortable working in a dynamic, evolving environment.

• Passion for creating a positive employee experience.

Certificates, Licenses, Registrations:

• None Required.

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas.  Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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