Program Manager - Customer Excellence

Posted 23 Days Ago
Be an Early Applicant
3 Locations
Remote
Senior level
Artificial Intelligence • Information Technology • Software • Consulting
The Role
Leads complex enterprise IT programs across business units, overseeing planning, delivery, resources, risks, performance, and stakeholder communication. Provides strategic program advisory services, improves delivery methods, coaches project teams and managers, and supports major bids and proposals. The role also owns the evolution of program management standards, tools, and best practices across customer engagements.
Summary Generated by Built In

Twoday is one of the leading digital transformation partners in Northern Europe with a global presence. With approximately 3,000 technologists, we collaborate with the most admired private and public organizations to deliver cutting-edge digital solutions. Our deep industry expertise includes Data & AI, software development, digital experiences, and business applications. Operating across the Nordics and Lithuania, our team serves over 8,000 customers and supporting their digital transformation journeys. 

About the Role

In order to strengthen our collaboration and deliveries across business domains we are seeking experienced and dynamic Program Managers to join our PMO in Customer Excellence. The successful candidate will be responsible for overseeing and coordinating multiple IT tracks across various business units. This role requires a strategic thinker with excellent leadership skills and a proven track record in managing complex programs. The right candidate will find it as an important part of the role to also contribute to the continued development of "ways of working" tools and material to support the Program Management area.

Your Responsibilities

  • Program Management: Oversee the planning, execution, and delivery of multiple IT projects, ensuring alignment with business objectives and stakeholder expectations.

  • Stakeholder Management: Collaborate with business unit leaders to understand their needs and ensure project outcomes meet their requirements.

  • Resource Allocation: Manage resources effectively across projects to ensure optimal utilization and project success.

  • Risk Management: Identify potential risks and develop mitigation strategies to ensure project continuity and success.

  • Performance Monitoring: Track project progress, identify issues, and implement corrective actions as needed.

  • Reporting: Provide regular updates to senior management on program status, risks, and opportunities.

In addition to leading and delivering large-scale enterprise programs across solution domains and business units, you will play a key role in strengthening our overall delivery capabilities. Your responsibilities will include:

  • Leading complex enterprise programs and providing strategic program advisory services to large enterprise customers.

  • Driving continuous improvement and raising the quality of Twoday's project and program deliveries.

  • Taking ownership of and evolving our delivery model, ensuring best practices and consistent execution across engagements.

  • Advising, coaching, and supervising project teams and project managers to ensure successful delivery.

  • Supporting our Bid Office and Digital Strategy teams in the development and delivery of major bids and proposals.

Who You Are

  • We believe that the ideal candidate has experience from projects and project organizations within Information Technology and holds a minimum of 5 years of experience in similar assignments.

  • Strong leadership and team management skills.

  • Excellent communication and interpersonal skills.

  • Proven ability to manage multiple projects simultaneously.

  • Strong problem-solving and decision-making abilities.

  • Proficiency in project management tools and software.

Location: Nordhavn Office, Copenhagen

Are you ready to take the next step in your career and join Twoday? We can’t wait to hear from you!

What can we offer?
Twoday is located in modern offices in 30 locations in Norway, Sweden, Denmark, Finland, and Lithuania. We have a strong and unique social environment with highly engaged employees. If you are the candidate we are looking for, you will have a central role with exciting opportunities to develop in an international and innovative group, with exciting products and services within technology and software. You will also have the flexibility to "jump" and work from one of our headquarters in Oslo, Stockholm, Copenhagen, Helsinki, or Vilnius at times.

Skills Required

  • Minimum 5 years of experience in similar project or program management assignments
  • Experience working within Information Technology projects and project organizations
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects simultaneously
  • Strong problem-solving and decision-making abilities
  • Proficiency in project management tools and software

Twoday Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Twoday and has not been reviewed or approved by Twoday.

  • Wellbeing & Lifestyle Benefits — Benefits are highlighted with lunch, culture/sport/wellness allowances, social activities, and wellbeing programs in at least Finland. These indicate a modern perks set that supports day-to-day quality of life where available.
  • Healthcare Strength — Healthcare coverage and mental-wellbeing services are included in a Finland role. This points to robust health-related support in that location.
  • Equity Value & Accessibility — A co-ownership program allows employees to invest in the company and share in value creation. While availability may vary by country, the option signals potential long-term value for participants.

Twoday Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Copenhagen
3,000 Employees
Year Founded: 2022

What We Do

Twoday is a Nordic technology company that provides end-to-end IT services, including software engineering, data and AI solutions, and business applications. They partner with organizations in both the public and private sectors to drive digital transformation and improve operational efficiency through the strategic application of advanced technology and data-driven insights.

Similar Jobs

Tulip Logo Tulip

Senior Customer Success Manager

Enterprise Web • Hardware • Internet of Things • Software
Easy Apply
Remote or Hybrid
27 Locations
310 Employees

Pfizer Logo Pfizer

Medical Channel Strategy and Engagement Lead

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
34 Locations
121990 Employees
231K-385K Annually

Circle (circle.so) Logo Circle (circle.so)

Lead Engineer, AI Platform

Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Remote
60 Locations
250 Employees

Pfizer Logo Pfizer

Director, HTA, Value & Evidence (HV&E) - Rare Disease

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
30 Locations
121990 Employees
177K-294K Annually

Similar Companies Hiring

Revel Thumbnail
Aerospace • Hardware • Robotics • Software
Marina Del Rey, California
70 Employees
Blee Thumbnail
Artificial Intelligence • Marketing Tech • Software
New York, New York
33 Employees
Vega Thumbnail
Artificial Intelligence • Automotive • Insurance • Transportation
US
65 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account