Program Manager, Consultant

Your Role

The Program Manager Consultant, Custom Product Implementation Triage, reports to the Principal Program Manager and supports complex group requests, strategic initiatives, and product implementation issue resolution. This role serves as the primary intake point of contact for Product processes, ensuring requests are complete, assessed, prioritized, and routed to the appropriate teams. Key responsibilities include managing requests from intake through resolution; coordinating stakeholder meetings to gather requirements, assess feasibility, obtain approvals, determine level of effort, and identify operational impacts; providing communications, dashboard updates, and status reporting; documenting requests and solutions to support a Product FAQ; and contributing to the development and implementation of standardized best practices. The role leverages existing systems and workflows to improve efficiency, strengthen prioritization, and support smooth product implementation.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Provide overall program leadership, guidance, and manage all aspects of a given operational program or custom group onboarding, including requirements gathering, business case creation, and driving implementation and issue resolution
• Develop resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities  
• Lead large, complex implementations spanning multiple business areas to deliver strategic initiatives and measurable business value
• Support and coach project managers within the program, while providing technical expertise in planning, execution, and leadership of program, projects, and initiatives  
• Be a trusted adviser to Product leadership, Senior Managers, Program Managers, and key stakeholders; serving as a Product Subject Matter Expert (SME) and overall program leadership ensuring appropriate processes are utilized, stakeholders are informed, and appropriate Product points of contact are engaged
• Ensure documentation and proper intake of various strategic requests of Product and guides request through governance, feasibility, level of effort through implementation and automation within Product systems
• Manage risks to implementation and agree on appropriate actions to mitigate/control ensuring strong governance is fully embedded with goals of urgent resolution and escalating promptly.  Regularly review risk assessment with Product Leads, Senior Managers, Sales, and Implementation Teams and/or others as needed
• Review operational processes to determine gaps and inefficiencies; provides suggestions to leadership on improving/designing standard operational processes to increase operational reliability
• In an ever-changing environment, ensures process workflows and DLPs are always accurate and updated engaging MOC where needed
• Other duties as assigned

Your Knowledge and Experience

• Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 7 years of prior relevant experience
• Advanced experience with Microsoft Office Suite with preferred background with ShieldLink, Facets, JIRA, and Visio
• Excellent analytical and problem-solving skills required
• Possesses great organization skills and ability to prioritize effectively while managing multiple assignments, deliverables, and responsibilities
• Extensive experience in management of large initiatives and/or programs, ability to provide steady leadership in the face of uncertainty, change, and aggressive deadlines
• Extensive experience with developing and documenting business requirements and creating presentation materials

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.