At Alchemy, we’re not just reshaping the circular tech market – we’re creating opportunities for people. Our pioneering technology connects every step of the circular tech market, empowering consumers and businesses alike. From trade-in to remarketing, we offer a seamless experience, partnering with manufacturers, mobile carriers, and retailers to deliver value securely and transparently. Our proprietary technology makes it possible for consumers and businesses to recover value safely and securely from their used devices.
We also own LoopMobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia.
At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference.
If you’re looking to join a dynamic, fast-paced environment where your contribution matters, come and join us. We’re the fastest growing global company in the circular tech market - and we’d love for you to be part of it.
Explore more at www.wearealchemy.com
About the Role
We are seeking an experienced Program Manager in Mississauga, Ontario to lead a consumer electronics returns program with a focus on device inspection, functional testing, and cosmetic enhancement. A key responsibility is ensuring detailed receipt documentation is generated for retailers to support credit applications. The role requires strong operational leadership, supply chain expertise, and a hands-on approach to managing warehouse and logistics activities.
Key Responsibilities
- Lead the full lifecycle of the consumer electronics returns program, ensuring quality, efficiency, and compliance.
- Oversee warehouse operations: receiving, inventory management, inspection, testing, cosmetic refurbishment, and outbound processing.
- Ensure accurate and detailed receipt documentation to meet retailer credit application requirements.
- Act as the primary liaison with retailers and internal stakeholders, delivering program updates and resolving escalations.
- Monitor KPIs, identify improvement opportunities, and drive operational excellence across the program.
Qualifications
- 7+ years of program management or operations leadership in consumer electronics, supply chain, logistics, or warehouse management.
- Strong knowledge of returns programs, inspection/testing, and refurbishment workflows.
- Experience with WMS/ERP systems and quality/returns documentation processes.
- Proven ability to lead cross-functional teams and manage retailer-facing programs.
- Excellent communication, organizational, and problem-solving skills.
Preferred
- Bachelor’s degree in Supply Chain, Operations, Business, or Engineering.
- PMP, Lean Six Sigma, or similar certification.
- Experience with retailer-driven returns programs.
What We Offer
- Competitive salary + performance incentives.
- Comprehensive benefits package.
- Opportunity to shape a high-impact consumer electronics returns program.
Skills & Competencies:
Leadership Skills:
- Strong leadership and team management skills with the ability to motivate and develop a diverse team.
- Experience in leading teams within a logistics or warehouse environment.
Communication and Collaboration:
- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.
Problem Solving:
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Experience implementing process improvements and driving operational efficiencies.
Technical Knowledge:
- Expert knowledge with consumer electronics and their basic repair requirements
- Familiarity with electronic products, return inspection processes and device condition and grading.
- Proficiency in using relevant software and tools for data analysis and reporting.
Adaptability:
- Ability to thrive in a fast-paced and dynamic environment, adapting to changes and challenges as they arise.
Please note: This role is advertised both internally and externally.
Skills Required
- 7+ years of program management or operations leadership
- Strong knowledge of returns programs
- Experience with WMS/ERP systems
- Proven ability to lead cross-functional teams
- Excellent communication and organizational skills
What We Do
Circularity is becoming an essential and dynamic part of the technology market. This means extending the lifecycle of devices and home tech products to reduce carbon emissions and tackle the growing problem of e-waste. Since we founded Alchemy in 2017, we’ve made it our mission to bring more circularity to the consumer tech and home electronics sector, giving individuals and businesses access to high-quality tech at lower prices. We refresh and remarket everything from phones and tablets to laptops and electronics. We’ve become the fastest-growing circular tech company in the world, with 3,000 partners across 60 countries. We refresh 2 million devices per year – and have processed more than 12 million devices, saving over 747m kg in CO2 to date. We’re setting new standards in sustainable innovation. As the first and only company certifying CO2 savings for refurbished tech, we ensure traceability for sustainability commitments and ESG goals. We run trade-in programs globally for manufacturers, carriers, retailers and businesses, delivering end-to-end solutions that help buyers make sustainable tech choices that are kinder to budgets. This has become an attractive option for companies with net zero targets and growing concerns over the sustainability of their tech. We sell through our platforms Loop and Callisto, making it easy for enterprise, consumers, wholesalers and resellers to find refurbished tech from top manufacturers at great prices. As a leader in the circular tech market, we won the 2024 Deloitte Fast 50 “Growing New Technology” award, in association with Google. We also ranked 32nd at the Deloitte Technology Fast 50 Awards 2024 in Ireland, 254th at the Deloitte Technology Fast 500 2023 across EMEA. For the second year running, we were named in the Financial Times’ FT1000 list of Europe’s Fastest Growing Companies in 2025, ranking 5th overall by revenue. Follow us to see how we’re creating a sustainable future for tech through a circular economy.
