Program Manager Business Function

Our Client is the leading specialty e-retailer offering consumer products, vacations and online education services through an easy and convenient payment plan.

A word from our client:

Our customers love us because we make paying for their purchases stress- and hassle-free. The automatic payments help them to avoid penalty fees and ballooning interest associated with other payment options. While the fixed payment duration options empower them to budget more efficiently. Ours is a revolutionary e-commerce experience that gives customers access to a better life combined with a responsible way to buy. We create better life through our employee purchase program, financial literacy efforts and charitable contributions.

This Multinational Company is US headquartered with their India Operations based out of Chennai.

This Company is looking for an individual with strong *IT Operations Project Management* experience.

Working in an enterprise environment and on a team of IT engineers, while working closely with our business stakeholders and other partners. In this role you will be partnering with other hardworking engineering minds across the company working on some of the coolest technologies offshore and onsite. If you have a passion for quality and a keen eye for details this will be a great fit. You will also enjoy the benefits of working in a fast-growing business where you are encouraged to "Think Different" and where your efforts play a key role in the success of Purchasing Power business.

Objectives of this role

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  
• Develop program assessment protocols for evaluation and improvement
  
• Maintain organizational standards of satisfaction, quality, and performance
  
• Oversee multiple project teams, ensuring program goals are reached
  

Responsibilities

• Work with leadership to set strategic goals and objectives for programs.
  
• Direct, develop, implement, disseminate and administer operations strategies and objectives to ensure achievement as prescribed in the contract & leadership.
  
• Devise evaluation strategies to monitor performance and determine the need for improvements.
  
• Establish milestones and monitor adherence to plans and schedules.
  
• Supervise the program and project managers involved to provide feedback and resolve complex problems.
  

• Discover ways to enhance efficiency and productivity of procedures and people.
  
• Coordinate with program managers and other stakeholders to create detailed implementation plans. This includes deadlines, milestones, processes, and risk mitigation protocols.
  
• Provide processes for monitoring performance and collaborating with program teams to determine ways to improve.
  
• Apply change, risk and resource management principles when needed
  
• Work closely with cross-functional leaders and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
  
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
  
• Identify key requirements for cross-functional teams and external vendors
  
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
  
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
  

Education & Experience:

· 12 to 17 years of experience in Program Management

· Should have handled business functions such as Financial Operations, Marketing Ops etc

Salary Range – INR 25 Lakhs to INR 30 Lakhs