Empower, Innovate, Impact! At Team A-TEK, we EMPOWER people to drive INNOVATION that IMPACTS mission!
A-TEK operates at the intersection of mission and innovation by applying our deep domain expertise across the federal markets. Embracing our digital-first strategy, A-TEK provides enhanced capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are designed to modernize, automate, secure, protect, and enhance the operations of our federal clients, ensuring they stay ahead in a rapidly evolving digital landscape.
Our work is fueled by a passion to serve our clients’ needs and to protect the safety and welfare of Americans. That passion shapes how we nurture our most valuable asset – Our Employees. A-TEK actively cultivates the talent that drives our success and fosters a creative, challenging, and mission-driven work environment for current and future employees.
The Program Manager is the Contractor's single, authorized point of contact responsible for overall performance management, service delivery oversight, and customer engagement for the operation. The Program Manager leads planning, execution, quality control, risk management, and continuous improvement for AV event support operations, ensuring alignment to customer standards and agreed service levels.
Note that this position is a hybrid role based in Bethesda, MD. The ability to obtain/retain a Public Trust level clearance is required for consideration.
Key Responsibilities
- Serve as the primary interface to the Government for all operational matters, including status, risks, issues, and corrective actions.
- Provide day-to-day oversight of service delivery, staffing, and workflow execution across device acquisition, distribution, engineering, and support functions.
- Develop and maintain operating rhythms (daily/weekly/monthly), performance reporting, and action tracking to ensure transparent delivery and accountability.
- Establish and enforce work standards, schedules, and quality controls; review discrepancies and ensure timely resolution and continuous improvement.
- Own incident and escalation management, ensuring rapid triage, stakeholder communications, and root cause analysis for recurring issues.
- Ensure compliance with customer policies (security, privacy, records, asset management), and coordinate with Government stakeholders as required.
- Lead transition-in/transition-out planning and execution, including knowledge transfer, documentation baselines, and continuity of operations.
- Coordinate subcontractor/teammate performance (if applicable), ensuring integrated delivery and consistent customer experience.
- Proactively identify risks, capacity constraints, and operational bottlenecks; implement mitigation plans and surge support as required.
- Facilitate regular meetings with the Government (for example, service reviews and operational check-ins) and maintain meeting minutes and action items.
Required Qualifications
- Bachelor's degree in an IT-related field (or equivalent combination of education and experience).
- Minimum 5 years of program or contract management experience in a federal or similarly regulated environment.
- Demonstrated experience managing customer-facing service delivery, including performance reporting, risk management, and continuous improvement.
- Strong written and verbal communication skills, including the ability to brief technical and non-technical stakeholders.
- Working knowledge of ITIL practices, incident/problem management, and metrics-driven service management.
Preferred Qualifications
- PMP, ITIL certification, or equivalent program/service management credential.
- Experience supporting NIH, HHS, or other research-intensive federal environments with strict security and compliance expectations.
- Experience with AV system configuration and AV event/project management.
Compensation:
- Salary Range: $165,000 – $185,000 annually (commensurate with experience)
- Benefits: Health, dental, and vision insurance; 401(k) with employer match; paid time off; professional development opportunities.
A-TEK, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected Veteran status. Verification of education may be requested before or during the hiring process.
Top Skills
What We Do
A-TEK, and our wholly-owned subsidiary, Mackson Consulting | an A-TEK Company, are woman-owned small businesses with more than a 23-year history providing science and technology innovation. As a trusted services and solutions provider, we are a proud partner to U.S. Federal Civilian, Federal Health, and Homeland Security customers.
A-TEK, and its subsidiary, Mackson Consulting, provides high-end IT services and solutions, coupled with a scientific staffing capability that supports health and national security missions. Our customers include U.S. Department of Homeland Security, Health and Human Services (National Institutes of Health (NIH), Food and Drug Administration (FDA), Centers for Medicare & Medicaid Services (CMS)), Department of Commerce (DoC), Department of Justice(DoJ), Veteran Affairs (VA), and the Library of Congress (Library).
A-TEK maintains its competitiveness by applying domain expertise across the federal markets. We provide enhanced capabilities in application development, enterprise IT, and scientific services that optimize, modernize, secure, protect, improve, and comply with customers’ needs.
A-TEK's program engagement model employs methodologies and strategies based on PMBOK and our ISO 9001:2015 certified quality assurance processes to successfully meet schedule, budget and performance objectives.
A-TEK, Inc. is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected Veteran status.
Contract Vehicles:
NIH CIO-SP3 IT Services - HHSN316201200006W
GSA Schedule 70 - Information Technology Products and Services: GS-35F-0680K
GSA Schedule 6211 - VA Affairs-Professional & Allied Healthcare Staffing: V77P-7135
GSA Schedule 874 MOBIS - GS-10F-0099Y
