Be an Early Applicant
We’re one of the world’s biggest technology-driven companies
The Role
Lead end-to-end delivery of amenity services for a landmark headquarters, translating global strategy into execution. Oversee design, construction integration, kitchen and hospitality implementation, vendor sourcing, financial planning, demand forecasting, operational readiness, performance measurement, and risk/controls across dining, events, and client-facing services.
Summary Generated by Built In
Shape the future of workplace hospitality at one of the world's leading financial institutions. Join a high-profile headquarters development programme where your expertise will influence the employee and client experience for years to come. This is an opportunity to lead large-scale programme delivery, innovate at the intersection of hospitality and workplace services, and collaborate with senior stakeholders across a complex global organisation.
As a Program Manager, Amenity Services in Workplace Experience, you will lead the delivery of a best-in-class amenity services programme supporting a landmark headquarters development. You will partner with colleagues across design, construction, workplace experience, technology, finance, and operations to create exceptional employee and client experiences. This role offers the opportunity to shape the strategy, design, implementation, and operational readiness of hospitality, dining, conference, and event services within a highly visible and complex environment.
Job Responsibilities
- Lead the end-to-end delivery of the Amenity Services programme, including governance, planning, execution oversight, and stakeholder management.
- Translate global amenity services strategies and standards into a comprehensive delivery roadmap with defined milestones, risks, dependencies, and decision points.
- Drive the development of innovative dining, hospitality, event, and client experience solutions that enhance employee and client engagement.
- Manage design development and implementation activities, coordinating specialist consultants, contractors, and project partners.
- Partner with architects, engineers, and project teams to integrate operational requirements into facility design and construction plans.
- Develop demand forecasting models and utilisation strategies to support capacity planning, service delivery, and investment decisions.
- Oversee programme financial planning, budgeting, and forecasting in partnership with finance stakeholders.
- Support sourcing and procurement activities, including vendor selection, mobilisation planning, and contract governance.
- Establish operational readiness plans, including staffing, training, testing, launch activities, and service stabilisation.
- Implement data, reporting, and performance measurement frameworks to support service delivery and programme governance.
- Embed risk management, controls, health and safety, and operational resilience requirements throughout programme delivery.
Required Qualifications, Capabilities, and Skills
- Extensive experience leading large-scale programme or project initiatives within hospitality, workplace services, food and beverage, events, or related operational environments.
- Experience partnering with real estate, design, and construction teams to translate operational requirements into delivered solutions.
- Demonstrated experience managing commercial kitchen projects from concept through implementation and operational handover.
- Knowledge of kitchen workflow design, operational planning, and building systems interfaces, including HVAC, plumbing, electrical, and gas services.
- Strong financial management and budgeting capabilities with experience supporting business cases and investment decisions.
- Experience developing demand forecasts, utilisation models, and operational planning assumptions.
- Proven ability to manage third-party suppliers and outsourced service providers within complex environments.
- Strong stakeholder management and influencing skills across senior leadership and cross-functional teams.
- Excellent written and verbal communication skills with the ability to communicate complex concepts to diverse audiences.
- Experience implementing performance measurement, governance, and continuous improvement frameworks.
Preferred Qualifications, Capabilities, and Skills
- Professional programme or project management certification such as PMP, PRINCE2, or Agile.
- Experience delivering headquarters, corporate campus, or large-scale workplace amenity programmes.
- Experience supporting executive dining, conference centres, hospitality operations, or client-facing event environments.
- Knowledge of KPI-driven operating models, reporting frameworks, and data governance practices.
- Experience implementing event management, booking, point-of-sale, or operational technology platforms.
- Experience delivering projects in regulated or brand-sensitive environments.
- Knowledge of emerging workplace technologies, automation, artificial intelligence, or digital service solutions.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Extensive experience leading large-scale programme or project initiatives within hospitality, workplace services, food and beverage, events, or related operational environments.
- Experience partnering with real estate, design, and construction teams to translate operational requirements into delivered solutions.
- Demonstrated experience managing commercial kitchen projects from concept through implementation and operational handover.
- Knowledge of kitchen workflow design and building systems interfaces, including HVAC, plumbing, electrical, and gas services.
- Strong financial management and budgeting capabilities with experience supporting business cases and investment decisions.
- Experience developing demand forecasts, utilisation models, and operational planning assumptions.
- Proven ability to manage third-party suppliers and outsourced service providers within complex environments.
- Strong stakeholder management and influencing skills across senior leadership and cross-functional teams.
- Excellent written and verbal communication skills with the ability to communicate complex concepts to diverse audiences.
- Experience implementing performance measurement, governance, and continuous improvement frameworks.
- Professional programme or project management certification such as PMP, PRINCE2, or Agile.
- Experience delivering headquarters, corporate campus, or large-scale workplace amenity programmes.
- Experience supporting executive dining, conference centres, hospitality operations, or client-facing event environments.
- Knowledge of KPI-driven operating models, reporting frameworks, and data governance practices.
- Experience implementing event management, booking, point-of-sale, or operational technology platforms.
- Experience delivering projects in regulated or brand-sensitive environments.
- Knowledge of emerging workplace technologies, automation, artificial intelligence, or digital service solutions.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
