The Role
Own customer-facing agentic AI deployments from kickoff through initial deployment. Coordinate engineering and solutions teams, manage stage gates, dependencies, risks, timelines, and deliverables, while keeping executive sponsors informed. Develop standardized deployment playbooks, reporting, runbooks, and engagement processes that scale across customers. The role combines technical program coordination, stakeholder management, documentation, and delivery leadership in a fast-changing startup environment.
Summary Generated by Built In
Be at the Forefront of the Agentic AI Revolution
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.
Why Skan AI
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.
Role Overview
This role owns how our agentic product lands in customer environments. You'll run customer deployments from kickoff through initial agent deployment, and often into the next set of agents for the same customer, keeping each engagement on scope, on schedule, and on track to the outcome the customer signed up for. You work in close partnership with our Agentic Solutions and engineering teams, and you own the deployment programs themselves along with the internal and external reporting on them.
The job is equal parts internal coordination and customer-facing leadership. On one side, you line up the internal teams that build and ship the work and keep them moving in sync. On the other, you set expectations with the customer, keep their sponsor engaged, and make sure everyone can see where things stand. You're comfortable in the technical detail and communicate clearly with all stakeholders, from engineers to customer executives.
Key Responsibilities
- Own customer deployments end to end. Drive each engagement from kickoff and discovery through build, testing, and initial agent deployment, keeping it on scope, on schedule, and on track to the outcome the customer signed up for.
- Run the stage-gate process. Manage the go/no-go gates between phases, confirm entry and exit criteria are met, and keep the work moving without skipping the steps that matter.
- Be the customer's primary program contact. Set expectations, keep the executive sponsor engaged, run the cadence, and keep the relationship grounded in clear, trustworthy delivery.
- Coordinate the teams that deliver. Partner closely with the Agentic Solutions and engineering teams, manage dependencies across them, and clear blockers before they slip the timeline.
- Own the deployment artifacts and deliverables. Produce and standardize the engagement charters, delivery plans, status reports, runbooks, and customer-facing deliverables each deployment depends on, so quality stays consistent across engagements.
- Establish repeatable processes and practices. Turn how we deploy into a documented, reusable playbook, covering intake, kickoff, stage gates, and handoffs, that scales as we add customers instead of reinventing each engagement.
- Own internal and external reporting. Give the customer and internal leadership a clear, straight view of where each engagement stands: status, risks, dependencies, and decisions.
Qualifications & Experience
- 3 to 5+ years in program or project management, ideally delivering software or technology implementations to external customers.
- A track record of owning complex, cross-functional programs with multiple stakeholders and external dependencies.
- Strong customer-facing skills: you set expectations, manage stakeholders, and keep executive sponsors engaged.
- Comfortable with technical concepts and technical teams.
- Excellent organization and communication. You produce clear documentation, plans, and reporting, bring structure to ambiguity, and can run several workstreams at once.
- Comfortable in a startup or fast-changing environment where priorities shift and you help build the process, not just follow it.
Nice to Have
- Experience delivering enterprise software or SaaS implementations to large organizations.
- Experience building or standardizing delivery playbooks, artifacts, or processes.
- Familiarity with AI/ML, automation, and data products.
- Experience running a stage-gate or other structured delivery methodology.
- Insurance or financial services experience.
- Comfortable coordinating across distributed teams and time zones.
Education
Bachelor's degree in a technical or business field, such as Computer Science, Engineering, Information Systems, Operations, or Business, or equivalent practical experience.
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.
Skills Required
- 3 to 5+ years of experience in program or project management
- Experience delivering software or technology implementations to external customers
- Track record owning complex, cross-functional programs with multiple stakeholders and external dependencies
- Strong customer-facing skills, including expectation setting, stakeholder management, and executive sponsor engagement
- Comfort with technical concepts and technical teams
- Excellent organization and communication skills, including documentation, planning, reporting, and managing multiple workstreams
- Comfort working in a startup or fast-changing environment
- Bachelor's degree in a technical or business field, or equivalent practical experience
- Experience delivering enterprise software or SaaS implementations to large organizations
- Experience building or standardizing delivery playbooks, artifacts, or processes
- Familiarity with AI/ML, automation, and data products
- Experience running a stage-gate or other structured delivery methodology
- Insurance or financial services experience
- Experience coordinating across distributed teams and time zones
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The Company
What We Do
Skan AI is an enterprise AI company that provides a process intelligence and automation platform. By observing how work actually happens, Skan creates a 'Context Graph of Work' and digital twins of operations. This allows Fortune 500 companies to understand the telemetry of their digital operations, enabling confident automation and lasting transformation through AI agents trained on operational reality.
