When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
About Parexel
Parexel is a leading global clinical development partner delivering insights driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient focused clinical trials that broaden access and make research a care option for anyone, anywhere.
We work with focus, agility, and shared purpose, moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart®.
About the Role
We are seeking an experienced Program Lead, FSP Operations (clinical operations) to join Parexel's Functional Service Provider organization. This cross functional leadership role plays a critical part in shaping the success of Clinical Operations FSP programs through strategic leadership, operational excellence, financial oversight, and strong client partnership.
As Program Lead, you will provide direction across FSP programs, ensuring the delivery of high quality, cost effective services while maintaining customer satisfaction, regulatory compliance, and business performance. You will work closely with functional leaders, regional leaders, and line managers to develop scalable solutions, optimize program performance, and drive sustainable growth..
Key Responsibilities
Lead the overall success of assigned FSP programs by ensuring high quality service delivery, operational excellence, customer satisfaction, and regulatory compliance
Provide strategic direction to FSP management teams on program level financial performance, resource optimization, and margin improvement opportunities
Manage financial aspects of FSP programs, including budget planning, resource allocation, cost management, financial reporting, profitability targets, and contract oversight
Oversee the development and management of workforce infrastructure that supports successful FSP program execution
Lead strategic initiatives that strengthen and expand FSP service offerings.
Develop comprehensive and scalable FSP solutions that address the specific needs of clients while supporting long term program growth
Establish frameworks and standardized approaches for FSP service delivery while maintaining flexibility for program specific requirements
Implement quality standards, reporting mechanisms, and performance metrics to evaluate program effectiveness across FSP operations
Drive knowledge sharing and process harmonization across FSP programs while ensuring compliance with applicable industry regulations
Identify opportunities to expand FSP services and develop targeted business strategies that support client and organizational objectives
Build and maintain strong relationships with key stakeholders to foster collaboration and long term partnership success
Candidate Profile
You’ll thrive in this role if you bring:
Strong leadership, strategic planning, and operational management skills
Experience leading clinical FSP programs within a CRO environment
The ability to influence cross functional teams and collaborate effectively with stakeholders at multiple levels
A customer focused mindset with a commitment to delivering high quality results and operational excellence
Experience with workforce forecasting, resource planning, billing processes, financial tracking, and performance reporting within an FSP environment
Required Qualifications
Bachelor's degree or equivalent combination of education and relevant professional experience
Minimum 5+ years of FSP clinical operations leadership experience in a CRO setting and a minimum of 3 years of previous line management experience
Direct experience with FSP Program Leadership within the clinical operations function
Experience with FSP resourcing projections, billing processes, workforce forecasting, and financial tracking
Comprehensive understanding of FSP operational requirements across multiple therapeutic areas
Knowledge of regulatory requirements and clinical trial operational frameworks
Experience developing and implementing FSP solutions for diverse client types
Ability to identify and address the unique challenges associated with FSP service delivery in different functional contexts
Understanding of the operational needs and regulatory frameworks governing clinical trials
Experience building and managing cross functional teams with expertise across multiple therapeutic areas
Strong communication, organizational, relationship management, and problem solving skills
Preferred Qualifications
Advanced degree in a life sciences, healthcare, business, or related discipline
Experience supporting multiple therapeutic areas within clinical development programs
Experience developing scalable FSP delivery models and service frameworks
Familiarity with performance measurement, quality management, and operational process improvement initiatives
Benefits and Compensation
Health, Vision & Dental Insurance
Vacation/Holiday/Sick Time
Flexible benefit portal
Car or car allowance (only applicable roles)
If this job doesn’t sound like the next step in your career, but perhaps you know of someone who’d be a perfect fit, send them the link to apply!
We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your leadership, expertise, and strategic impact help shape the future of clinical research.
Skills Required
- Bachelor's degree or equivalent combination of education and relevant professional experience
- Minimum 5+ years of FSP clinical operations leadership experience in a CRO setting
- Minimum 3 years of previous line management experience
- Direct experience with FSP program leadership within the clinical operations function
- Experience with FSP resourcing projections, billing processes, workforce forecasting, and financial tracking
- Comprehensive understanding of FSP operational requirements across multiple therapeutic areas
- Knowledge of regulatory requirements and clinical trial operational frameworks
- Experience developing and implementing FSP solutions for diverse client types
- Ability to identify and address challenges associated with FSP service delivery in different functional contexts
- Understanding of operational needs and regulatory frameworks governing clinical trials
- Experience building and managing cross-functional teams across multiple therapeutic areas
- Strong communication, organizational, relationship management, and problem-solving skills
- Advanced degree in a life sciences, healthcare, business, or related discipline
- Experience supporting multiple therapeutic areas within clinical development programs
- Experience developing scalable FSP delivery models and service frameworks
- Familiarity with performance measurement, quality management, and operational process improvement initiatives
Parexel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Parexel and has not been reviewed or approved by Parexel.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, HSA/FSA options, and company-paid disability insurance. Descriptions often portray the package as strong or “top notch,” adding meaningful value.
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Retirement Support — Retirement offerings include a 401(k) with company matching and, in some regions, generous pension contributions. Core financial protections are emphasized as a solid part of the total rewards.
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Leave & Time Off Breadth — Time-off programs include ample PTO or flexible/unlimited RTO alongside flexible schedules and remote/hybrid options. Work-life balance support from managers is highlighted as a practical advantage.
Parexel Insights
What We Do
Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help life-saving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory and therapeutic expertise, our team of more than 21,000 global professionals collaborates with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere. Our depth of industry knowledge and strong track record gained over the past 40 years is moving the industry forward and advancing clinical research in healthcare’s most complex areas, while our innovation ecosystem offers the best solutions to make every phase of the clinical trial process more efficient. With the people, insight and focus on operational excellence, we work With HeartTM every day to treat patients with dignity and continuously learn from their experiences, so every trial makes a difference. For more information, visit parexel.com. Community Guidelines Because Parexel’s social media channels are open to the general public and employees, we are not responsible for views expressed other than our own. However, we do not tolerate posts that are: • Abusive, harassing or threatening to others. • Defamatory, offensive, obscene, vulgar or depicting violence. • Hateful targeting by race/ethnicity, age, color, creed, religion, gender, sexual preference or orientation, nationality or political beliefs. • Sexually explicit or pornographic. • Fraudulent, deceptive, libelous, misleading or unlawful. • Referencing criminal or illegal activity. • Spamming. We reserve the right to remove any comments that do not adhere to our guidelines as well as report users who violate the rules of our page.
