Program Engagement Manager

About Us

Children’s Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids’ health landscape – the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren’t just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are, not just your skillset. We are looking for people who purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.   

We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland. 

If this sounds like something you would like to be a part of, then we want to meet you! 

The role

Reporting into the Senior Impact Programs Manager, The Program Engagement Manager leads the delivery of the Foundation’s hospital-based entertainment programs and family concierge services, supporting children, young people and families during their hospital experience.

This role provides day-to-day leadership for a team of five direct reports and oversees the safe, inclusive and trauma-informed delivery of programs including Kidzone, Bedside Play, resource loans, Paw Play and Family Concierge. Working closely with hospital teams, volunteers and the wider Impact Programs portfolio, the role is responsible for service quality, program integration, stakeholder relationships, team capability, reporting and continuous improvement across a broad and highly valued program portfolio.

This is a permanent full-time position, based in the Queensland Children’s Hospital in South Brisbane.

Who are you?

You’re an experienced, compassionate and values-led people leader who is confident supporting staff and volunteers to deliver safe, thoughtful and high-quality experiences for children, young people and families. You bring strong management capability, sound judgement and the ability to lead expansive program delivery across multiple services, balancing day-to-day operations with service quality, continuous improvement, reporting and stakeholder expectations.

You understand the sensitivity and complexity of working alongside vulnerable families and children in a hospital environment, and you can build trusted relationships while maintaining professional boundaries, confidentiality, informed consent and child safe practice. Most importantly, you are motivated by the opportunity to make a genuine difference and share our commitment to improving the health and wellbeing of children and young people.

Key criteria

To be successful in this role, you will possess the following:

• Relevant tertiary qualification in business, public health or a related discipline, or an equivalent combination of education and experience.
• Minimum 3 years’ experience coordinating multiple programs or services in a healthcare, hospital, community or family service environment, including documentation, data capture, reporting and evaluation.
• Minimum 3 years’ experience leading staff and/or volunteer teams, including rostering, onboarding, coaching, performance support and maintaining a positive, values-led team culture.
• Demonstrated ability to plan, deliver and improve child, youth and family-centred programs, with a strong understanding of child safe practice, professional boundaries, privacy, confidentiality and informed consent.
• Strong interpersonal, customer service and stakeholder engagement skills, with the ability to build trusted relationships and engage sensitively with children, young people and families experiencing vulnerability, distress or prolonged hospitalisation.
• Experience using service data, budgets, procurement processes and supplier relationships to monitor outcomes, support reporting and drive continuous improvement.

What is our difference? 

When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:

• Flexible and hybrid approach to work arrangements
• Attractive salary packaging options – up to $15,900 tax-free per year
• Additional annual leave - Three days for you to use how you like
• Corporate healthcare plan – providing discounted health insurance for you and your family
• Paid parental leave and return to work allowance, in addition to the paid parental leave from the Government
• Professional development fund – we believe in investing in your future
• Free, confidential counselling and wellbeing support for you and your family
• Professional supervision with a psychologist
• Annual wellness initiatives
• Modern, open plan office in Southbank

How to apply

Select apply for this job, complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Children's Hospital Foundation please go to our website https://childrens.org.au/

Applications close COB Wednesday 5 August 2026, however, they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application, please get in touch with us at [email protected].
• We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
• To be eligible for permanent employment within the Children’s Hospital Foundation you must be an Australian citizen or a permanent resident.
• The Children’s Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the ‘working with children’ check. All Foundation employees must be eligible for a Blue Suitability Card, issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.
• The Children’s Hospital Foundation is a child safe entity under the Child Safe Organisations Act 2024 (Qld) and is committed to meeting its obligations under the Child Safe Standards, the Universal Principle and the Reportable Conduct Scheme.