Title: Program Coordinator
San Francisco County
Department: Nutrition and Senior Centers
FLSA Status: Non-Exempt
Reports To: Home Delivered Meals & Transportation Program Manager
Summary: Responsible for the administration and coordination of Home Delivered Meals Program and DAAS Transportation; and support other programs of Nutrition and Senior Centers as required.
Essential Functions:
1. Coordinates the Home Delivered Meals Program and DAS Transportation Program. Provides quality service to clients by phone and e-mail according to policies and regulations.
2. Coordinates and/or performs assessments, surveys, evaluations and follow-up Home Delivered Meals and Paratransit participants.
3. Enters trip bookings, generates manifests and compiles reports in the Trapeze transportation system. Ensures on-time group van service is provided to DAS passengers.
4. Supervises and evaluates the Transportation Dispatcher and Group Van driver, and provides counseling and guidance as needed.
5. Implements and coordinates in-service training for group van drivers to meet the training requirements of San Francisco Paratransit.
6. Develops filing system and maintains service and client records. Performs data collection and prepares HDM and transportation monthly invoices and reports.
7. Attends meetings and trainings as requested by funding sources and events of other community organizations.
8. Handles vehicle administrative matters such as registration, insurance, placard application, etc.
9. Develops resources to support program operation, and makes recommendations regarding vehicle utilization and maintenance, home delivery meal supplies and equipment.
10. Assists in program activities as needed.
11. Performs other duties as assigned.
Qualifications:
1. Bachelor’s degree in Business Administration, Psychology or Human Services related field; and two years of supervisory experience.
2. Two years of experience working with the elderly and disabilities.
3. Must be bilingual in English and Chinese.
4. Proficient in MS Office and the Internet.
5. Must have and maintain a valid CA driver license and automobile insurance as specified in Self-Help’s policies.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
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What We Do
Self-Help for the Elderly is a private community-based non-profit organization. Our mission is to promote the independence, dignity and self-worth of seniors. We will achieve this by empowering seniors to help themselves and by providing a comprehensive range of multicultural and multilingual services. Founded in 1966, Self-Help offers a vast array of health care and social services to over 40,000 seniors and disabled adults annually in San Francisco, San Mateo, Santa Clara and Alameda counties. More than 90% of the agency’s clients are members of ethnic communities; and over 90% of Self-Help’s current staff is bilingual and bicultural in various Chinese dialects, Vietnamese, Tagalog, Spanish or Russian. All direct service staff are bilingual in at least one of the above languages and are culturally and linguistically competent to provide services to the target population. Self-Help for the Elderly has earned a reputation for employing and providing housekeeping jobs in San Francisco in the form of house cleaning services, commercial cleaning services, and job training programs. In addition, current customers have come to rely on their social services such as home health care, assisted living, hospice care, in-home care, home care assistance, senior care, adult day care, and elderly care. Proudly serving Richmond District, Sunset District, Chinatown, Nob Hill, San Mateo, Marina District, Pacific Heights, Mission District, Hayes Valley, Daly City and surrounding areas since 1966.
