The Role
The Program Coordinator will manage platform logistics, oversee user support, and coordinate with various teams to ensure systems are operational and optimized for user experience.
Summary Generated by Built In
Vocal is seeking a motivated and detail oriented Program Coordinator to join our team.
The Program Coordinator will play an integral part in managing systems for our Vocal's platform. They will be responsible for making sure our systems are operational, optimized, and organized such that we can provide a seamless experience to users, and meaningful data for our clients. This is a full-time position through November 2026, with the opportunity for extension.
Responsibilities
- In coordination with Director of New Programs, manage platform logistics and back-end: including drafting or automating briefs, updating back-end systems, QAing landing pages
- Work with operations team to manage payment and onboarding logistics in a consistent and repeatable process
- Manage content management system as necessary, including user tagging
- In conjunction with the team, oversee user support via email for large user base
- Potentially work with analytics team to troubleshoot data flow and database integration
- Suggest optimizations to user flow and platform features, potentially working with developers to develop feature requirements
Qualifications
- 2–4 years of experience in systems and program management for political causes, or a related field (agency or creator economy experience a plus)
- Highly organized with excellent project management skills; able to track multiple streams of work and keep databases up to date and aligned
- Strong attention to detail and database experience a huge plus
- Deep interest in social media, digital culture, and the creator economy—especially at the intersection of creators and social impact
- Self-starter mentality with the ability to work independently while collaborating across teams
- Passion for progressive politics and strong cultural competency
- Willingness to work in a fast-paced environment with variable hours and strict deadlines
- Experience using Notion for task management, documentation, and collaboration is a plus
Benefits
- Health insurance covered at 90% for full time employees; Dental and Vision available
- Unlimited PTO and sick leave
- 401(k) plan & company contribution
Vocal Media is committed to developing leaders, policies, and a team culture that embraces diversity and enhances equity. We believe that differences in backgrounds, experiences, and identities lead to healthier organizations and stronger teams. We recognize that our success requires commitment to obtaining and retaining a diverse staff that provides the highest quality services to our clients and creators. Vocal is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity, or disability, or any other legally protected basis. Vocal is committed to providing accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. Vocal will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
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The Company
What We Do
A marketing agency for good
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