Position Summary:
The Program Coordinator plays a vital role in supporting the successful execution and oversight of VisualVault's Professional Services projects. This individual will collaborate cross-functionally with internal teams, monitor project performance, track revenue and cost metrics, and ensure adherence to operational best practices. The ideal candidate is highly organized, detail-oriented, and has a strong sense of ownership for driving programs forward while supporting client success.
Key Responsibilities:
- Program Reporting:
- Maintain and deliver regular reporting on key project milestones, activities, and deliverables to internal and external stakeholders.
- Billing & Subscription Initiations:
- Assist with monthly billing of Professional Services fees and the initiation of new client subscriptions to ensure timely and accurate invoicing.
- Internal Coordination:
- Conduct follow-ups on project tasks and assignments across internal teams to ensure project plans remain on track.
- Engineering Server Resource Management:
- Track and report on legacy data archive ("LDA") engineering server resource availability necessary to support high volume of data from the sales pipeline through project completion.
- Profitability Analysis:
- Assist with quarterly project profitability reviews to evaluate pricing alignment and recommend adjustments as needed.
- Revenue Forecasting:
- Contribute to monthly forecasting of Professional Services revenue based on current pipeline and active engagements.
- Project Artifact Management:
- Promote best practices and ensure consistent tracking, storage, and compliance for all project artifacts and documentation.
- Assistance with creation & management of Professional Services sales artifacts.
- SOP Management and Compliance:
- Support internal processes to establish required SOPs for Professional Services.
- Monitor Professional Services adherence to established SOPs.
- Escalation & Client Support:
- Provide support during weekly Client Success calls by preparing talking points, tracking action items, and escalating project-related concerns.
- Support Ticket Monitoring:
- Monitor and track support tickets assigned to the Professional Services team, ensuring timely resolution and documentation.
Qualifications:
- Bachelor’s degree in business administration, Project Management, or a related field preferred
- 2+ years of experience in a project coordination, program administration, or professional services role
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Familiarity with billing and revenue forecasting processes
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; experience with CRM or project tracking tools a plus
- Excellent communication skills with a collaborative and proactive approach
- High attention to detail and comfort working in a dynamic, fast-paced environment
Preferred Skills:
- Experience working with SaaS or software implementation teams
- Understanding of project financials and profitability metrics
- Comfortable engaging with internal clients and leading internal follow-ups
- Experience with Wrike, JIRA, and Acumatica
Top Skills
What We Do
VisualVault is a cloud-native content platform upon which you can quickly build line-of-business solutions with low-code and no-code apps and existing templates. Or, together, we can create the transformative enterprise solutions you seek as you build a digital-first workplace. Come work with us, apply at https://visualvault.breezy.hr
