The Role
Who We Are
StudyPoint is a national leader in the private tutoring industry. We are actively seeking enthusiastic, driven individuals to grow our team. Our business is helping kids, and we're exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission driven, values-based, and entrepreneurial company. Our success is driven by the people that work here and a community built around our core values:
Onward and Upward * Embrace Growth & Learning * Deliver and Expect Excellence * Live and Work by the Golden Rule * Care for One Another * Build Meaningful Relationships * Communicate, Communicate, Communicate * Have Fun
Our team is fun, supportive, driven, and passionate about their work. The work we do contributes to the educational success of students across the country - join a rising star in the education world and a leader in the for-profit education community!
Position Description
Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors, primarily focused on administrative tasks and account management. You’ll have the opportunity to support and learn from senior members of the service team, as well as collaborate with our enrollment and academics teams to ensure families and tutors are set up for success. You’ll support and assist in growing the business by providing exceptional customer service and helping others achieve monthly revenue goals.
Responsibilities
*Partner with a senior program manager to provide high quality customer service to up to 500 StudyPoint students and families.
*Support our amazing staff of tutors by being responsive via phone/email/text to their questions and concerns.
*Assist in providing high-level administrative organization for family accounts: conduct research, track data, handle information requests, prepare correspondence, and schedule family consultations and/or meetings.
*Grow the business by helping support the selling of programs to new and existing customers.
*Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your customer service skills.
Requirements
*Excellent interpersonal skills with demonstrated ability to work with a wide variety of customers and employees.
*Ability to multitask and handle a high volume of calls and emails.
*Careful attention to detail and ability to adapt to new processes to improve efficiency.
*Excited to work in a dynamic environment with shifting priorities and need tolearn new systems.
*Work schedule of 9AM – 6PM; most senior managers are Eastern.
*Strong written and verbal communication skills and excellent organizational skills.
*Proficiency with Google Suite, Microsoft Office and experience working with a CRM database a plus.
*Excitement to take on increasing responsibility and grow within the company.
*Experience working in a small, entrepreneurial environment a plus.
*Bachelor’s degree required.
*Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
Benefits
*Annual compensation in the range of $35,000 - $40,000 DOE with a pathway to advancement.
*Three weeks paid time off in your first year with 9 paid holidays, plus your birthday off.
*Annual paid volunteer day to do community service/charity work.
*Health, vision, and dental coverage options.
*Significant discounts on tutoring for family members.
*401k option.
*Work from home.
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The Company
What We Do
StudyPoint's founders had a simple idea: to create a better alternative to impersonal learning centers.
With that goal in mind, co-founders Richard Enos and Greg Zumas began StudyPoint (then StudySmart, Inc.) in Boston in 1999. They focused on the needs of families who wanted a higher level of customer service and convenience and on students who would benefit from individualized, one-to-one instruction.
Early on, the company invested heavily in curriculum development and training standards, so that its tutors could deliver consistent and reliable academic and test prep results to families. As the company grew it added additional services and programs, ranging from individualized needs assessments to online homework tools.
