The Role
The Program Coordinator will support advisory and software delivery projects, ensuring smooth program delivery and client satisfaction. Responsibilities include managing program schedules, invoicing, client communication, and facilitating workshops for innovation. Qualifications include a bachelor's degree, 1-3 years of relevant experience, digital innovation curiosity, excellent organizational skills, creative thinking, and remote collaboration proficiency.
Summary Generated by Built In
Program Coordinator Supporting Advisory & Software Delivery Projects
As a critical member of the client delivery team, the Programs Coordinator will work to deliver a smooth and engaging experience, helping clients achieve the key outcomes and deliverables identified for the program.
In this role you will:
- Finalize dates and agenda for upcoming client programs
- Confirm key program dates across client and internal team calendars
- Ensure contract is set up properly in program/project management platform
- Work with accounting team to ensure timely and accurate invoicing
- Serve as a bridge between closing the deal, finalizing program dates and agenda
- Interfacing with client stakeholders to set up interviews
- Ensure all program milestones and deliverables are met on time and at a high-quality
- Apply design thinking methods and outward mindset principles to solve complex customer problems with a user-centered approach
- Explore, learn, and share various digital innovation methodologies and best practices with clients, partners and team mates
- Help facilitate workshops that help stakeholders identify opportunities for innovation
- Coordinate planning, execution, and delivery of client advisory engagements, maintaining regular communication with client on project status, next steps, and roadblocks
- Help define, launch, and grow new innovation subscription offering that will help Senior Executives create and sustain innovation culture across their organizations.
Qualifications:
- Bachelor’s degree in related field, ideal candidate will have MBA or related graduate degree
- Minimum of 1 – 3 years of progressively responsible experience in business development, professional services, and/or design of enterprise applications
- Curiosity about digital innovation and helping client’s dream up innovative solutions that are customer-centered
- Excellent time management and organization skills, with the ability to manage multiple competing priorities
- Aptitude to learn quickly and a superb attention to detail and process orientation
- Ability to think creatively and strategically with a focus on achieving outcomes
- Exceptional interpersonal skills and the ability to communicate, partner, and collaboration
- Dedication to achieving outstanding customer results
- Experience using remote collaboration technologies, such as Zoom, Mural, Miro, Slack, etc.
- U.S. Citizenship or Green Card Required
The Company
What We Do
Digital FastForward is a full-service intelligent automation agency that delivers innovation strategy and consulting to help executives accelerate digital transformation initiatives. Digital FastForward's fast-paced engagements help leaders achieve their innovation outcomes in half time.
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