Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.
Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.
Program Coordinator / Portfolio Analyst
Position Summary
The Program Coordinator serves as the operational backbone of the CIO's Product and Program Management Office (PPMO). This role owns the mechanics of the IT governance process — intake management, tracker maintenance, report production, automation workflows, and data hygiene — so that the strategic PPMO staff (Program Managers, Product Managers, Technical Project Managers) can focus on facilitation, stakeholder management, and cross-team coordination.
This is not a junior PM role. It is a specialized operational role requiring strong systems thinking, tool proficiency, and the discipline to maintain process integrity across multiple teams without overcomplicating it.
This role can be based in the US (EST work hours) or in Amsterdam.
Reports To
PPMO Lead (Program Manager or Director, depending on org structure)
Key Responsibilities
Intake & Triage Operations
- Own the intake queue: receive, log, and route all new work requests through the single intake channel (Coda/SharePoint)
- Perform initial triage classification (work type, t-shirt size) for PPMO lead review
- Manage the fast-track process: flag urgent submissions, route to CIO/VP for approval within 1 business day, update Priority Board with displacement logic
- Send intake acknowledgments to requestors within 5 business days (1 business day for urgent)
Portfolio Tracking & Data Integrity
- Maintain the Priority Board and Initiative Cards as the single source of truth
- Maintain the Leveraged Team Allocation Queue — update sequencing after each Monthly Leadership Review and fast-track approval
- Monitor the Deferred Queue lifecycle: track 90-day expiration timelines, send automated warnings at 75 days, archive expired items, notify requestors
- Ensure "Depends On" fields are current and flag dependency conflicts to the Program Manager
- Chase status updates from delivery and leveraged team leads; escalate non-compliance to PPMO lead
Reporting & Communication
- Produce the draft Monthly IT Portfolio Status Report (1–2 pages) for PPMO lead review and finalization
- Build and maintain dashboard views in Coda/SharePoint/Power BI for leadership consumption
- Compile capacity utilization snapshots and BAU impact summaries from team-reported data
- Distribute the finalized report 3 business days before the Monthly Leadership Review
Automation & Tooling
- Build and maintain automation workflows in Power Automate or Zapier (intake notifications, update reminders, deferred item alerts, fast-track threshold alerts, report generation)
- Continuously identify opportunities to reduce manual PPMO overhead through tooling
- Leverage AI tools (Claude, ChatGPT) for drafting status narrative summaries and report templates
Governance Process Support
- Prepare materials for the Monthly Leadership Review and Quarterly Strategic Alignment
- Document decisions, action items, and priority changes from governance meetings
- Support the Month 1 calibration session and ongoing reporting altitude coaching for team leads
Required Qualifications
- 2–4 years of experience in project coordination, portfolio operations, PMO support, or business analysis
- Proficiency with Microsoft Office 365 (SharePoint, Power BI, Power Automate, Teams, PowerPoint)
- Experience with at least one workflow/project management tool (Coda, Smartsheet, Jira, Azure DevOps, Asana, or similar)
- Strong data organization and visualization skills — can build clean dashboards, not just fill in spreadsheets
- Demonstrated ability to manage multiple concurrent processes with attention to detail and deadlines
- Excellent written communication — can distill complex status into clear, concise summaries
Preferred Qualifications
- Experience in an IT or technology organization
- Familiarity with agile/lean concepts (does not need to be a practitioner, but should understand sprint cycles, backlogs, and capacity planning)
- Experience with automation tools (Zapier, Power Automate, UiPath)
- Exposure to AI-assisted productivity tools (Claude, ChatGPT, Gemini)
- PMI-CAPM, Lean Six Sigma Green Belt, or equivalent certification (not required but valued)
Key Competencies
- Process discipline without rigidity — maintains the system without becoming a bureaucratic gatekeeper
- Comfortable with ambiguity — the governance framework is new; this role helps shape it through practice
- Proactive communication — doesn't wait for problems to surface; flags them early
- Tool-savvy — learns new platforms quickly and automates repetitive work by instinct
- Low ego, high reliability — this role succeeds by making everyone else's work easier, not by owning outcomes directly
What This Role Is NOT
- This is not a Project Manager role. The Program Coordinator does not own initiative delivery, make prioritization decisions, or manage stakeholders directly.
- This is not an admin/EA role. The person in this role needs analytical skills, systems thinking, and the ability to build and maintain tooling — not just scheduling and note-taking.
EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
EdgeConneX offers a competitive benefits package.
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Top Skills
What We Do
EdgeConneX® is your global data center provider, operating highly proximate, high-powered, purpose-built solutions for customers at any scale – Edge, Far Edge, Hyperscale, and Edge Cable Landing Stations – anywhere in the world.
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