Program Coordinator
The Program Coordinator supports Program Managers by coordinating and monitoring customer orders throughout the manufacturing process. Working closely with Planning, Manufacturing, Engineering, Supply Chain, and Quality, this role tracks order status, identifies potential delays, supports production priorities, and helps ensure the company meets customer delivery commitments. The Program Coordinator also communicates directly with customers to provide routine updates, respond to inquiries, and coordinate follow-up as needed.
This role is identified as requiring ITAR (International Traffic in Arms Regulations) compliance; therefore, qualified candidates must meet the definition of a U.S. Person (per EAR Part 772 and ITAR 120.15):
- An individual who is granted U.S. citizenship, or
- An individual who is granted U.S. permanent residence (i.e., a "Green Card" holder), or
- An individual who is granted status as a "protected person"
Essential Functions
To accomplish this job, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Monitors assigned customer orders and production schedules to identify upcoming requirements, potential delays, and orders requiring additional attention
• Supports Program Managers in tracking program delivery commitments, order
status, and open action items
• Communicates professionally and courteously with internal and external
customers to gather and provide routine order status, delivery updates, and
other program-related information
• Receives customer questions and requests, coordinates appropriate internal
follow-up, and escalates significant concerns or issues to the Program Manager as needed
• Regularly follows up with Manufacturing, Planning, Engineering, Quality, Supply
Chain, and other departments to obtain current status of customer orders
• Identifies production constraints, schedule risks, missing information, or other
issues that may impact delivery and promptly escalates concerns to the appropriate Program Manager or department
• Assists in expediting priority orders, late orders, pull-aheads, rework, and other
customer-driven production requirements
• Tracks parts and orders through manufacturing operations and follows up on stalled or delayed work
• Assists Program Managers with maintaining accurate delivery dates, order
information, notes, and other applicable information within the ERP system
• Reviews open order reports, production schedules, and other program information to support timely completion of customer requirements
• Coordinates follow-up on open items resulting from program meetings, production meetings, customer requests, or internal discussions
• Assists with gathering information needed for customer status updates, including production progress, quality status, engineering actions, and anticipated
completion dates
• Assists with coordinating documentation, certifications, shipping requirements, orother information necessary to support order completion
• Participates in program, production, or scheduling meetings as requested and
maintains accurate notes and action items
• Supports Program Managers with reports, spreadsheets, order reviews, meeting preparation, and other program-related administrative activities
• Maintains organized and accurate program records and protects confidential
customer and company information
• Encourages operational excellence by identifying recurring delays, communication gaps, or process inefficiencies and suggesting opportunities for improvement
• May participate in continuous improvement initiatives including LEAN, Six Sigma, or other process improvement activities
• Performs incidental duties as required
• Regular attendance on-site at the workplace is required
Required Education and Work Experience
• A high school diploma or equivalent is required
• A minimum of two (2) years of experience in manufacturing, production
coordination, scheduling, planning, customer service, program support, or a similar
role
• Experience working in a manufacturing environment is required
• Experience in aerospace manufacturing is preferred
Other Required Skills & Abilities
• Strong organizational and follow-up skills with demonstrated attention to detail
• Ability to monitor multiple orders, priorities, and deadlines simultaneously
• Demonstrated sense of urgency and ability to appropriately escalate issues that
may affect production or delivery
• Ability to read and interpret production schedules, order information, reports, and other manufacturing documentation
• Strong interpersonal skills with the ability to work effectively across Manufacturing, Planning, Engineering, Quality, Supply Chain, and Program Management
• Professional verbal and written communication skills (English)
• Demonstrated problem-solving skills and ability to identify potential issues before they significantly affect delivery
• Ability to work independently while understanding when decisions or issues require escalation to the Program Manager
• Commitment to maintaining confidentiality, securing customer documents and
company records, and demonstrating integrity in communications and actions
• Proficiency in Microsoft Office applications including Outlook, Excel, and Word
• ERP experience is required; Infor Visual experience is preferred
Physical Demands and Work Environment
To perform the essential functions of the role, employees must be able to perform the following activities with or without reasonable accommodations.
• Sit for prolonged periods at a desk and work on a computer
• Regularly stand and walk throughout the facility, including all buildings and the
manufacturing areas; occasionally navigating rough or uneven terrain
• Regularly lift, carry (short distances), and push/pull up to 50 pounds
• Occasionally climb steps, stairs, or ladders
• Occasionally bend, crawl, stoop, squat, or kneel
• Constantly communicate verbally and in writing (English) using a phone, texts or other messaging, and email
Working Conditions
Work is performed in a combination of locations including offices and the manufacturing shop environment where working conditions vary significantly; the employee will be exposed to:
• Excessive noise (occasionally)
• Dust, smoke, fumes/vapors (occasionally)
• Extreme temperatures (occasionally)
• Hazardous equipment including forklifts, hand tools, cranes or other lifting devices, complex machining centers and other equipment used in a machine shop environment (occasionally)
Travel
Occasional travel, including overnight travel, is required. Travel may be by air or ground transportation. A valid driver's license and acceptable driving history to meet insurance standards are required.
Skills Required
- High school diploma or equivalent
- At least two years of experience in manufacturing, production coordination, scheduling, planning, customer service, program support, or a similar role
- Experience working in a manufacturing environment
- U.S. Person status under applicable ITAR and EAR definitions, including U.S. citizenship, permanent residence, or protected-person status
- Strong organizational, follow-up, communication, problem-solving, and prioritization skills
- Ability to interpret production schedules, order information, reports, and manufacturing documentation
- Microsoft Office proficiency, including Outlook, Excel, and Word
- ERP experience
- A valid driver's license and acceptable driving history meeting insurance standards
- Experience in aerospace manufacturing
- Infor Visual experience
- Experience with Lean, Six Sigma, or other process improvement activities
What We Do
Accurus Aerospace Corporation is a leading Tier II supplier of highly engineered machined parts, kits and assemblies and processing services to the global aerospace and defense industry focused on the highest value aircraft platforms. Accurus was formed in November 2013 to acquire the business of Precise Machining & Manufacturing in Tulsa, OK. The acquisition of McCann Aerospace Machining in Athens, GA followed in March 2014, and in July 2015, Accurus acquired LaCroix Industries Inc. (“LaCroix”) in Kent, WA, a Tier II supplier of complex metallic formed and machined parts and assemblies for the global aerospace industry. The following year, in July 2016, Accurus acquired ZTM Inc. in Wichita, KS and in 2022 the acquisition of the Ferra Group was completed, adding two manufacturing facitlities outside the United States. Together, these business possesses highly complementary capabilities that allow Accurus to deliver its products to its customers with optimal cost, quality and delivery. Accurus is currently executing a strategic plan to build its business through strategic investments that enable Accurus to be a premier provider recognized by our customers as their supplier of choice.
