Program Client Manager

Program Client Manager

Location: Maryland Heights, MO
Job Type: Full-time, on-site
Compensation: Starting at $110,000 annually plus 15% annual incentive opportunity. Actual starting pay will be based on experience, skills, and overall qualifications.

About ECS

We’re in the risk management business. With our help, our clients keep their fire sprinkler systems safe. Whether it’s a risk to lives, structures, properties, or everyday business, we guide clients to the best answer for their safety. Corrosion is our enemy and safety is our goal.

To accomplish that goal, we’ve come to understand why and how corrosion happens. There’s no one-size-fits-all solution because a truly cost-effective combination of devices, systems, and management approaches depends on your individual needs. And we never stop finding new and better ways to serve those needs.

About the Role

The Program Client Manager serves as the primary relationship owner for assigned strategic program clients, responsible for growing and retaining key accounts while supporting successful program execution. This role identifies and advances business opportunities, partners with clients to achieve their objectives, and coordinates internal resources to deliver high-quality solutions and an exceptional customer experience.

What You'll Do

• Serve as the primary point of contact for assigned strategic program clients, building strong relationships and ensuring an exceptional customer experience.
• Manage and grow existing client accounts through proactive engagement, retention strategies, and identification of new business opportunities.
• Partner with clients to understand business objectives and collaborate with internal teams to develop and deliver effective solutions.
• Lead client meetings, business reviews, presentations, webinars, and other customer-facing engagements.
• Coordinate cross-functional teams to successfully execute client programs and initiatives while ensuring alignment with customer goals.
• Monitor program performance, communicate status updates, identify risks, and provide recommendations to clients and internal leadership.
• Support strategic account initiatives through program coordination, business analysis, technical documentation, and opportunity development.
• Collaborate with sales teams to generate proposals, expand account opportunities, and strengthen long-term client partnerships.
• Maintain accurate client, opportunity, and forecast data within CRM and business systems.
• Represent ECS at customer visits, industry events, conferences, and other business development activities.

Required Qualifications

• 5+ years of experience in account management, client success, business development, program management, sales, or a similar customer-facing role.
• Proven experience managing strategic customer relationships and driving account growth.
• Demonstrated ability to identify, develop, and expand business opportunities within existing customer accounts.
• Strong consultative selling, account management, and relationship-building skills.
• Excellent verbal, written, and presentation communication skills with the ability to engage stakeholders at all levels.
• Experience leading complex client initiatives involving multiple stakeholders, competing priorities, and cross-functional teams.
• Strong problem-solving, critical-thinking, and decision-making capabilities.
• Ability to influence and collaborate with senior-level decision-makers without direct authority.
• Willingness and ability to travel up to 30% as needed for client meetings, site visits, industry events, and business development activities.
• Proficiency with CRM platforms and standard business software applications.
• Bachelor's degree in Business, Marketing, Sales, Engineering, or a related field preferred.

Preferred Qualifications

• Experience supporting technical, engineering, industrial, manufacturing, construction, infrastructure, or related industries.
• Experience managing strategic accounts and complex sales cycles.
• Experience facilitating executive-level presentations, customer meetings, and webinars.
• Ability to analyze business and financial data to support account strategy and growth initiatives.
• Experience coordinating large-scale client programs, including planning, execution, stakeholder management, and performance tracking.

Equal Opportunity Employer

Engineered Corrosion Solutions is an equal opportunity employer. We are committed to creating an inclusive workplace and provide accommodations throughout the hiring process. If you require assistance or an accommodation due to a disability, please contact our Human Resources team to discuss your needs.