Program Associate - Dhaka

WHO WE ARE 

Noora Health Bangladesh is part of Noora Health’s broader mission to improve health outcomes and strengthen health systems by equipping family caregivers with essential skills to care for their loved ones.
Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 51.4 million caregivers and patients across 16,000+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization. 

ABOUT THE ROLE 

The objective of this role is to develop a constructive, interactive, continuous and adaptable knowledge-building system for the population accessing public healthcare. As a Program Associate, you will play a critical role in managing the engagement of the Care Companion Program with our partners.

WHAT YOU WILL DO

• Manage end-to-end operations of Noora Health program at identified hospital partners (60%) 
  • Support Program Managers/Lead Trainers in the implementation and maintenance of the Care Companion Program. The operations of our program are divided into different phases that include both on-site implementation (requiring travel) and off-site support. You will be closely involved in each of these phases.
  • Be the primary coordinator for a set of partners, which can include both public and private hospitals. This will require client management, people management, analytical and problem-solving skills. 
• Monitoring of the CCP in partner hospitals (20%) 
  • Quantitative Monitoring: Actively monitor the output data for the assigned hospitals and work along with the program manager to address the operational challenges identified during the monitoring process.
  • Qualitative Monitoring: Conduct class quality audits for a randomly selected set of hospitals every month.
• Support training of the trainer activities at identified hospital partners (10%) 
  • Support the Master Trainers/Lead Trainers in delivering the ToT modules for the different content areas in the local language.
  • Identify the need for booster training sessions and coordinate its logistics.
• Program Iterations/Product Testing (10%)
  • Work with our in-house team of designers and content creators to implement our experimental design activities in the hospital partners.
  • Gather feedback on the experiments conducted by the team, supporting them in making various operations/content decisions.

WHO WE ARE LOOKING FOR

• This is a highly field-based role requiring extensive travel to health facilities across districts and upazilas within the assigned division—primarily covering Dhaka, Gazipur, Tangail, and Manikganj—along with regular engagement with relevant Government stakeholders. 
• Language criteria: Proficiency in: Bangla and English.
• Healthcare or management background (MPH with any relevant disciples is okay and in fact required).
• Proficiency in MS Office/G-drive, common computer applications.
• 3-5 years of relevant work experience in public health with problem solving skills, a team player and an excellent communicator.
• Required to manage relations with government staff in a sensitive manner at the same time ensuring the program outcomes are met.
  

WHAT WE VALUE

We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others.

We encourage people from all backgrounds to apply.