Evergreen Health
At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Program Assistant provides clerical, organizational, and patient contact support for our Center for Supportive Services at both the 206 and 200 South Elmwood locations. They are responsible for administrative support across Housing/YouPLUS, THRIVE, and the Victorian (our 200 South Elmwood location).
As part of the essential functions of this role, the Program Assistant:
- Helps create a welcoming and judgment-free environment by providing a positive, welcoming, customer service-oriented experience for the patient
- Receives and handles a variety of incoming calls, including but not limited to completing self-referrals, providing community resources, and utilizing electronic medical records, while providing customer service and working the administrative desks for several of our programs
- Assists in mailings and communications based on program need
- Participates in performing chart reviews, cross-checking data reports, and other QA/QI tasks as needed
- Provides support for our food pantry support services at various times throughout the week, preparing for distribution of grocery bags for RWB
- Assists with self-referrals for walk-in patients who may need assistance completing the screening
- Ensures community resources stay up to date (general resource packets, bulletin boards)
- Coordinates with the team to ensure patient needs are met within the parameters of their role
- Maintains complete, current, and accurate files that comply with agency HIPAA confidentiality policies
- Assists staff and supervisor with monthly, quarterly, and annual reports as needed
Qualified candidate will have an Associate degree in human services or (2) years of Human Services/case management experience or demonstrated customer service and data management experience; candidate must be proficient with Microsoft Office Suite or related software; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Job type: Full-time
Required Education/Experience: Associate’s degree in Human Services, OR two (2) years of experience in either Human Services/case management or demonstrated customer service and data management
What Evergreen Health offers you:
- Multiple comprehensive medical health insurance plans for you to choose from
- Dental and Vision coverage at no cost to you
- Paid Time Off package that equals 4 weeks of time in your first year
- 403b with a generous company match
- Paid parking or monthly metro pass
- Professional development opportunities
- Paid lunch breaks
This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations.
Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.
Skills Required
- Associate degree in Human Services
- Two years of Human Services or case management experience, or demonstrated customer service and data management experience
- Proficiency with Microsoft Office Suite or related software
- Awareness and sensitivity to issues and health disparities affecting underserved populations
What We Do
Evergreen Health is a nonprofit community health center serving individuals and families in Western New York, with locations in Buffalo and Jamestown. It provides primary and preventive care, HIV, hepatitis C and STI prevention and treatment, behavioral health, substance-use care, pharmacy services, and supportive programs. Its mission is to foster healthier communities by offering inclusive, judgment-free care, especially for underserved people and those living with chronic illness.
