Position Title: Program Assistant
Department Name: GGU Worldwide
Position Reports To: Associate Director of Administration and Partner Support, GGU Worldwide
FLSA STATUS: Hourly, Non-Exempt, Part-time
Hourly Rate: $19.61
Benefits: Limited University's benefits
Days & Hours: Part-time – 20 - 25 hours per week. Variable weekly schedule to be established by supervisor. Flexible schedule may require evening and weekend hours during peak periods.
Summary: Provide administrative, operational, research, and analytics support to GGU Worldwide and Beacon Education (China) partnership. This position will include training in our CRM system, Teams, Outlook, myGGU, and Colleague. Assist with other projects and administrative tasks as needed.
Essential Duties and Responsibilities:
- Support Beacon Education (China) partnership, including pre-admission, enrollment, verification, course enrollment, attendance monitoring, WASC reports, translation/interpretation, and academic quality initiatives.
- Manage data and documentation effectively, including proper use of OneDrive for secure storage and access control.
- Ensure use of standardized formats for student information and documents and follow GGU IT protocols when sharing files externally.
- Assist with graduation logistics, including booth setup, regalia distribution, registration flow, and pre-graduation preparations.
- Maintain a shared calendar to support timely coordination of immersion and graduation activities.
- Provide regular follow-ups and updates to the Program Coordinator (PC) and Beacon representatives.
- Generate Beacon graduation invitation and visa support letters.
- Assist Beacon students and GGU Graduation and Commencement team during campus visits and at commencement site.
- Beacon event organization and support (virtual, on campus, and off campus).
- Organize and provide on campus, off campus, study tours and immersions.
- Coordinate and liaise with International Admissions and Enrollment, Division of Student Success, International Student Services, other GGU schools, and international student groups and organizations.
- Network and coordinate with San Francisco’s Chinese American community and companies.
- Adapt to varying schedules and time zones, including evenings and weekends.
- Other administrative and research duties and responsibilities as required.
Qualifications, Education and/or Experiences:
Knowledge of: General office procedures, MS Office, ChatGPT. Global messaging apps including but not limited to WeChat, Viber, WhatsApp, Messenger. Understand what constitutes professional behavior and good teamwork.
Ability to: Communicate clearly and respectfully in written and verbal English and Chinese (Mandarin), organize information, attention to detail and work independently and be creative. Work outside of normal business hours and time zones. Be positive, patient, caring, optimistic, and have a can-do attitude. Language proficiency in Chinese (Mandarin) is required.
Experience and Education: Previous office management and operations experience, along with basic computer, internet, and social media skills. Previous international education or organization experience is preferred. A bachelor’s degree in business, public administration, political science, education, international studies, psychology, development studies, economics, Chinese Studies, or other related fields is preferred.
Supplemental Information
To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume.
In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.
Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.
University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.
The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all demographics.
Skills Required
- Knowledge of general office procedures
- Proficiency with MS Office
- Familiarity with ChatGPT
- Familiarity with global messaging apps (WeChat, Viber, WhatsApp, Messenger)
- Language proficiency in English and Chinese (Mandarin)
- Ability to organize information, maintain attention to detail, work independently and creatively
- Ability to work outside normal business hours and across time zones (evenings/weekends)
- Previous office management and operations experience
- Basic computer, internet, and social media skills
- Willingness to be trained on CRM, Microsoft Teams, Outlook, myGGU, Colleague, and OneDrive
- Previous international education or organization experience
- Bachelor's degree in a related field
What We Do
Golden Gate University is a private, nonprofit university founded in 1901, located in San Francisco's financial and high-tech district. It empowers working adults with practical, career-focused undergraduate and graduate education.
