Primary Responsibilities:
- Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements.
- Embed with Tier 1 SMEs and coordinate site-specific user-support and refresher-training requests with local contacts and training stakeholders.
- Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop concise metrics, reports, and status updates.
- Identify recurring user issues and recommend appropriate training, coaching, job aids, communications, or workflow improvements.
- Advise SMEs and training owners on revisions to FAQs, job aids, training materials, and user guidance following system or policy changes.
- Support EHR Go-Live and Post Go-Live activities through issue tracking, program coordination, adoption monitoring, and process analysis.
- Track activities, milestones, risks, and outcomes; evaluate whether support interventions address gaps and communicate recommendations to stakeholders.
Minimum Requirements:
- Bachelor’s degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or related field
- At least 5 years of relevant clinical informatics or healthcare IT experience (Veterans Administration healthcare setting preferred)
- Experience evaluating operations or programs using qualitative and quantitative methods, analyzing data, and developing metrics, reports, and decision-support materials.
- Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
- Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance, and travel as needed.
Preferred Qualifications:
- Oracle Health/Cerner Millennium, FEHR, VA VistA/CPRS, and VHA EHR modernization or Post Go-Live experience.
- Experience delivering or coordinating EHR workflow training, refresher sessions, workshops, office hours, coaching, and site-specific end-user support.
- Skill identifying learning needs, proficiency gaps, recurring user issues, and adoption barriers; recommending and assessing support interventions.
- Experience preparing or updating job aids, FAQs, training content, knowledge articles, and end-user communications with SMEs.
- Experience working with Tier 1 SME teams, training stakeholders, distributed sites, and change-management initiatives.
- Familiarity with dashboards, performance measurement, learning platforms, and SAFe/Agile teams.
Benefits (including but not limited to):
- Health, dental, and vision plans
- Optional FSA
- Paid parental leave
- Safe Harbor 401(k) with employer contributions 100% vested from day 1
- Paid time off and 11 paid holidays
- No cost group term life/AD&D plan, and optional supplemental coverage
- Pet insurance
- Monthly phone and internet stipend
- Tuition and training reimbursement
Skills Required
- Bachelor's degree in Health Informatics, Healthcare or Business Administration, Data Analytics, Information Systems, or a related field
- At least 5 years of relevant program, business, operations, or healthcare informatics analysis experience
- Relevant clinical informatics experience in a Veterans Administration healthcare setting
- Experience evaluating operations or programs using qualitative and quantitative methods
- Experience analyzing data and developing metrics, reports, and decision-support materials
- Strong analytical, problem-solving, communication, and stakeholder collaboration skills
- Ability to meet Federal/VA security, privacy, and information-security requirements
- Ability to obtain a Public Trust clearance
- Ability to travel as needed
- Experience with Oracle Health/Cerner Millennium, FEHR, VA VistA/CPRS, or VHA EHR modernization and post-go-live activities
- Experience delivering or coordinating EHR workflow training, refresher sessions, workshops, office hours, coaching, and site-specific end-user support
- Experience identifying learning needs, proficiency gaps, recurring user issues, and adoption barriers
- Experience preparing or updating job aids, FAQs, training content, knowledge articles, and end-user communications
- Experience working with Tier 1 SME teams, training stakeholders, distributed sites, and change-management initiatives
- Familiarity with dashboards, performance measurement, learning platforms, and SAFe/Agile teams
What We Do
Founded in 2009 and headquartered in the Washington DC metro area, Trilogy Federal is a verified service-disabled, veteran-owned small business (SDVOSB) providing financial management and information technology consulting to the Federal government. Trilogy has an extensive and distinctive history helping Federal clients achieve their financial management goals. Our leadership team has over 60 years of combined experience supporting Federal financial management initiatives. Our professional staff specializes in federal financial management and maintains certifications in several relevant programs. Trilogy strives to provide its clients with a flexible and comprehensive approach to financial management with the ultimate goal of fiscal compliance and audit readiness. The Trilogy approach starts with assessing the financial management solution and determining its effectiveness in capturing functional business requirements and meeting agency reporting requirements. Since our inception, we have assisted our federal partners in migrating to new financial management systems or enhancing existing systems to meet new requirements. Ultimately, success lies in the data, where Trilogy utilizes industry leading Business Intelligence and Business Performance Management tools to assess the overall effectiveness of financial business operations and to produce timely, reliable and value-added financial reporting. We have a proven track record of successful implementations for agencies large and small.
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