Program Administrator

Job Description Summary

OneMagnify is a global performance marketing organization working at the intersection of brand marketing, technology, and analytics. The Company’s core offerings accelerate business, amplify real-time results, and help set their clients apart from their competitors. OneMagnify partners with clients to design, implement and manage marketing and brand strategies using analytical and predictive data models that provide valuable customer insights to drive higher levels of sales conversion.

OneMagnify’s commitment to employee growth and development extends far beyond typical approaches. We take great pride in fostering an environment where each of our 700+ colleagues can thrive and achieve their personal best. OneMagnify has been recognized as a Top Workplace, Best Workplace, and Cool Workplace in the United States for 10 consecutive years and recently was recognized as a Top Workplace in India.

We’re growing our Program Administration team in our Charlotte office and are looking for a Program Administrator to perform customer service, data management, and program coordination duties.  The opportunity to work from a remote location/home office is available.

The role includes the monitoring, cleansing, and reconciliation of incoming sales and inventory data as well as providing customer support to various client and client’s retailers. Bring your good ideas and appetite to learn, and join our team of forward-thinking and hard-working client services' employees. A successful Program Administrator will be self-motivated and possess strong communication and data skills.

What You'll Do:

• Act as the liaison between the client and the client’s retailers.
• Deliver excellent customer experience, training and support to facilitate portal registration, data submission, and program administration.
• Answer inbound phone calls and perform outbound phone calls to deliver/acquire information, and communicate with the client and the client’s retailers via email.
• Research, respond to, and track client and retailer questions and issues, providing resolution.
• Monitor and reconcile incoming sales and inventory data.
• Validate and/or correct data to align with various business rules.
• Perform research and cleansing of company demographic data to enhance customer database.
• Manage multiple priorities in support of the client and its retailers.
• Work collaboratively in a team environment to ensure program success.
• Perform data entry and additional administration support as needed.
• Assist with quality assurance and system testing tasks as needed.
• Support company quality standards, policies, procedures and work instructions as provided.
• This job will require working with confidential information such as social security numbers, credit cards and customer names and addresses.

What You'll Need:

• Excellent written and verbal communication skills.
• Adept in Microsoft Excel.
• Proficiency in other Microsoft programs, JIRA, Salesforce (Service Cloud, Lead Management) a plus.
• Strong planning, multitasking and organizational skills; attention to detail and proactive client follow-up required.
• Experience working with sales and/or inventory data preferred.
• Experience validating bug fixes and conducting user acceptance and regression testing on web portals a plus.
• Agribusiness experience a plus.
• Have a minimum of 3 years’ experience in a customer service role.
• Four-year degree preferred.
• Share the belief that giving customers a high level of service is always top priority.

Benefits

We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more.

About us

Whether it’s awareness, advocacy, engagement, or efficacy, we move brands forward with work that delivers results. Through meaningful analytics, engaging communications and innovative technology solutions, we help clients tackle their most ambitious projects and overcome their biggest challenges.

We are an equal opportunity employer

We believe that innovative ideas start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.