Role Summary
As a Program Administrator on OneMagnify’s Loyalty & Incentives team, you’ll play a direct role in shaping customer experiences for some of our clients’ most visible programs. This role sits within our Program Administration team, working closely with program managers and client stakeholders to ensure incentive and loyalty programs run accurately, securely, and smoothly. Your work helps ensure customers receive clear answers, timely resolutions, and the rewards they’ve earned.
The Impact You'll Have
You’ll be a key point of connection between end customers, client programs, and internal delivery teams. Whether you’re resolving a claim, verifying eligibility, or responding to a customer question, your work directly influences customer satisfaction and trust in our clients’ loyalty and incentives programs.
This role supports integrated delivery across program management, quality, and operations. By handling real‑time customer interactions and sensitive data with care, you help the broader team deliver programs that scale reliably and meet both client and regulatory expectations.
What You'll Do
Deliver Customer-Focused Program Support
- Serve as a primary point of contact for inbound and outbound customer calls in both French and English.
- Respond to customer inquiries via phone and email with accuracy, clarity, and professionalism.
- Guide customers through program details, next steps, and resolution paths.
Manage Claims and Program Eligibility
- Review and verify eligibility using internal tools and program databases.
- Create, document, and resolve cases, including critical or escalated issues.
- Ensure incentive and loyalty payments are processed in line with program rules.
Partner Across Teams
- Work closely with Program Managers, Supervisors, and quality teams to resolve issues and improve program outcomes.
- Communicate effectively with internal stakeholders and external customers to support timely resolutions.
- Contribute to smooth handoffs across shifts and teams to maintain continuity.
Maintain Quality and Data Integrity
- Follow established quality standards, policies, procedures, and work instructions.
- Handle confidential and sensitive information—including PII—with accuracy and discretion.
- Support consistent, repeatable processes that protect customers and clients alike.
Support Program Operations
- Participate in scheduled training during onboarding and ongoing program updates.
- Work a consistent schedule of 10:30 a.m.–7:00 p.m. ET, Monday through Friday, following initial training hours.
- Adapt to evolving program needs while maintaining attention to detail and service quality.
What You'll Need
- High school diploma, GED, or equivalent professional experience.
- Fluency in spoken and written French and English.
- Strong written and verbal communication skills with customers and colleagues.
- Experience handling customer interactions via phone and email.
- Comfort working with Microsoft Office tools, including Outlook, Word, and Excel.
- Ability to follow detailed processes while providing thoughtful, effective solutions.
Future-Ready Skills (Nice to Have)
- Experience supporting loyalty, incentives, or customer engagement programs.
- Familiarity with CRM or case management systems.
- Exposure to regulated or compliance‑driven environments involving customer data.
- Experience working within integrated marketing, customer experience, or services teams.
- Comfort using multiple systems to research, document, and resolve customer cases.
We believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth.
We are an equal opportunity employerWe believe that Innovative ideas and solutions start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- Fluency in spoken and written French and English
- Strong communication skills with customers and colleagues
- Experience handling customer interactions via phone and email
- Comfort working with Microsoft Office tools, including Outlook, Word, and Excel
- High school diploma, GED or equivalent professional experience
OneMagnify Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneMagnify and has not been reviewed or approved by OneMagnify.
-
Parental & Family Support — Parental support is positioned as a defined benefit with six weeks of 100% paid parental leave plus employer-paid short-term disability. Parental leave sentiment is characterized as middling, but the policy itself is clearly specified as part of the package.
-
Wellbeing & Lifestyle Benefits — Work flexibility is framed as a meaningful part of the total rewards experience through hybrid/remote options and flexible time off with paid sick leave. Added lifestyle-oriented perks such as volunteer PTO, pet insurance, legal assistance, ERGs, recognition programs, and partner discounts broaden the offering beyond core insurance.
-
Flexible Benefits — A broad slate of optional add-ons and programs is described, including tuition reimbursement up to $5,250/year and other elective-style perks. This variety can help different employee needs be met even when base pay competitiveness is seen as only average.
OneMagnify Insights
What We Do
We are technologists, strategists, and creative minds dedicated to moving brands forward with work that delivers results. Our messaging, communications and design are driven by human insights and fresh ideas because starting a conversation is one thing, but building a lasting relationship is another.
.png)
