Professional Services Team Lead & Project Manager

The Bit About Urbantz

At Urbantz, we help the world’s largest retail, grocery, e-commerce and logistics companies love their last mile with a smarter, greener approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.

More than 100 brands enjoy the clarity and control to cut their CO2 emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences for recipients with Urbantz. 

Since our inception in 2015, we’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list.

The Challenge

Our team is looking for a dynamic, high-performing and experienced Professional Services Team Lead & Project Manager. In this role, you will lead the delivery of complex, enterprise-level projects while also overseeing and mentoring our Professional Services team.

The Professional Services team drives successful solution implementations, guiding customers from contract signature to go-live. Their mission is to deliver exceptional service through structured project management and deep technical expertise.

The Day-to-Day

As part of your day-to-day in this role, you will:

1. Lead our Professional Services team:

• Lead a team of Customer Project Managers (CPMs) and Solution Architects (SAs) to ensure successful customer implementations;
• Define and maintain the implementation methodology and best practices;
• Ensure resource allocation and capacity planning across multiple projects;
• Oversee project quality, timelines and customer satisfaction;
• Coordinate with other departments (Sales, Product, Support, Customer Success);
• Drive continuous improvement of implementation processes and the growth of your team members.

2. Manage complex implementation projects:

• Act as single point of contact and manage project scope, timeline and budget;
• Coordinate between client teams and Urbantz resources;
• Oversee technical integrations and platform configuration;
• Track project progress and handle risk management;
• Ensure continuous stakeholder alignment and handle escalations;
• Drive successful delivery and handover to the Customer Success Team.

 The Must Haves

• Next to being fluent in English, you speak excellent, near native level of French.
• Language skills in German, Italian, or Spanish are a plus.
• A degree with a minimum of 5 years of working experience.
• At least 3 years of project management experience, ideally in a software environment.
• A first experience in leading a team.
• Excellent communication skills, both written and oral. You are comfortable speaking to stakeholders at different levels – from warehouse managers to CEOs.
• The ability to communicate efficiently with software engineers.
• Flexibility and self-organisation.
• Willingness to travel to clients for significant project milestones.
• Willing to invest in your knowledge of business and technical matters.

The Great to Haves

• Experience in Logistics & Supply Chain.

The Perks

• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide.
• Autonomy to define and navigate your own path to success.
• Competitive salary, equipment and a raft of employee benefits (dependant on location).
• An incredibly diverse international team and a company culture that encourages freedom, creativity and collaboration.
• Opportunities to grow your expertise through training, workshops and conferences.
• Team meetups in Brussels, and an annual offsite somewhere sunny.