Professional Services Consultant

Who are we? 

Logiwa is a premier provider of warehouse management and fulfillment software, offering cloud-based solutions designed for modern business needs. Our Logiwa IO Fulfillment Management System is crafted to support businesses in various sectors, including B2C, DTC, and third-party logistics (3PL). Unlike legacy WMS solutions, we deliver an agile, scalable, and innovative approach tailored to meet the demands of high-volume fulfillment.

With headquarters in Chicago and Istanbul, we operate internationally, assisting companies across North America, Europe, and Asia with cutting-edge warehouse management technologies.

Why work at Logiwa?

At Logiwa, our mission is to fulfill brilliantly. We aim to revolutionize fulfillment by combining innovative technology with human expertise, enabling businesses to operate smarter, faster, and more sustainably.  We envision a future where companies of all sizes can easily navigate the complexities of modern supply chains, optimize workflows, reduce costs, and enhance customer satisfaction. By combining cutting-edge technology with real-time insights, we strive to make supply chains smarter, more agile, and better connected.

We fulfill brilliantly for our people as well. 

At Logiwa, we prioritize accountability, responsiveness, and togetherness. We stand by our work with reliability and trust, ensuring everyone can count on us. Staying connected is key. We listen, respond, and value every conversation to build meaningful relationships with our customers and our coworkers, locally and across the globe.  Our collaborative spirit drives us to grow, learn, and innovate as a team, celebrating each other's successes and achieving more together.

Logiwans are creative innovators, analytical thinkers, supply chain specialists, relationship builders, and more. If you’re looking for a small but mighty team where your ideas have impact, and your career can take off, then Logiwa is a great place for you!

Professional Services Consultant

We are seeking a seasoned Professional Services Consultant with 7+ years of experience in Warehouse Management Systems (WMS) and project delivery. In this role, you will work closely with clients to understand their business needs, and propose, document and deliver solutions to ensure the successful deployment of Logiwa’s Fulfillment Management System (FMS). You will be the key point of contact for customers during the delivery process, providing expertise and ensuring projects are delivered on time, within scope, and with quality.

What You’ll Do

• Lead the end-to-end implementation of Logiwa’s FMS solutions for clients, from project initiation to post-launch support.
• Collaborate with clients to understand their business requirements, workflows, and challenges, ensuring the FMS solution is tailored to meet their specific needs.
• Work with project managers to create and update detailed project plans, timelines, and resource allocations for FMS implementations.
• Configure, test and document the FMS solution to align with client requirements, ensuring seamless integration with their existing systems, such as OMS, TMS, ERP, Shipping Platforms, etc.
• Provide training to end users, ensuring they are proficient in using the FMS platform and its features.
• Troubleshoot and resolve implementation challenges, ensuring a smooth go-live process.
• Manage schedule and deliverables, communicating effectively with clients and internal stakeholders throughout the project lifecycle.
• Provide post-implementation support, including troubleshooting and process optimization and ultimate transition to success and support teams.
• Serve as a subject matter expert on warehouse and fulfillment management functionalities and best practices.
• Continuously improve implementation processes and methodologies, contributing to the development of best practices of Logiwa FMS deployments.

You Have:

• Bachelor’s degree in Supply Chain Management, Information Systems, or related field -- or an equivalent combination of education and professional experience.
• 7+ years of hands-on experience in Warehouse Management Systems (WMS) implementations is required.
• Strong background in professional services or consulting, with a proven ability to deliver complex projects to enterprise clients.
• Deep knowledge of warehouse operations, inventory management, order fulfillment, and supply chain processes.
• Experience with WMS integrations, particularly with OMS, TMS, ERP, e-commerce, and other supply chain systems.
• Excellent problem-solving and analytical skills, with a keen eye for detail.
• Outstanding communication and interpersonal skills, with the ability to work with diverse stakeholders, including technical and non-technical teams.
• Proficiency in software configuration and customization to meet unique client needs.
• Experience in providing end-user training and post-launch support.

The salary range for this role is $115,000-130,000 per year, depending on years of experience. This position is also eligible for an annual bonus range of $11,500 to $26,000, dependent on attainment of individual goals and metrics and company revenue performance.

Benefits:

At Logiwa we offer:

• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, and your birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including: vision, life, legal, and pet insurance
• 401(K) and free access to a confidential certified financial advisor
• Employee Assistance Program - confidential counseling and advice available by phone, web, or text
• Community engagement opportunities like quarterly volunteer days

Equal Opportunity Employer

At Logiwa we know that we all achieve more together, so we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

Is this not the right job for you? No worries! Take a look at some of our other openings and see if there may be something else that catches your eye! 

Find More About Us 🔎 :

• Our Company: https://www.logiwa.com/company
• Our Career Page: https://www.logiwa.com/careers
• Logiwa in the Press: https://www.logiwa.com/company/press-news
• Our Tech stack : https://stackshare.io/logiwa/logiwa