The Role
Provide third-level production support and ensure operational readiness for eCommerce releases. Perform readiness assessments, remediate risks, track tasks, enable knowledge transfer, and support post-deployment stability, monitoring, and recovery activities.
Summary Generated by Built In
Job Description
Hi,
This is Raju. I am Recruiter at Randstad Technologies and I am reaching out in regards to your background. I have an exciting opportunity
*Candidates MUST be able to work on W2/C2C to qualify for this role.*
Job Title:
Production Support
Duration: 6 Months
Location: CHARLOTTE, NC
Job Description:
5 - 7 years. Provides support after the solution goes live. If resources provide support from development through production, role should be chosen based on where the majority of their time is spent. Production support from this role will typically fall into the third level of support: minor enhancements, batch optimization, patches, etc
Position Summary Accountable for the operational readiness of critical projects and releases. Participates throughout project life cycle ensuring designs/changes account for operational stability, such as ensuring monitoring, logging, and technical recoveries are built in. Ensures production support resources have what is needed to operationally support the environment post change, including documents, knowledge transfer, demos, etc. Engage early with project teams and ensure planning and preparation successful transition to operations prior to and after deployment.
Note: If you feel this job description does not suit your profile then kindly let me know your preferred job roles so that I can be in touch with you with similar jobs and you can refer me a suitable person for this job as well. Hope to hear from you soon.
Additional InformationJob Description:
5 - 7 years. Provides support after the solution goes live. If resources provide support from development through production, role should be chosen based on where the majority of their time is spent. Production support from this role will typically fall into the third level of support: minor enhancements, batch optimization, patches, etc
Position Summary Accountable for the operational readiness of critical projects and releases. Participates throughout project life cycle ensuring designs/changes account for operational stability, such as ensuring monitoring, logging, and technical recoveries are built in. Ensures production support resources have what is needed to operationally support the environment post change, including documents, knowledge transfer, demos, etc. Engage early with project teams and ensure planning and preparation successful transition to operations prior to and after deployment.
- Review project documentation to analyze the proposed design for critical changes impacting infrastructure and operations and identify any risks or gaps
- Engage appropriate teams to review and analyze high-risk areas
- Perform Operational Readiness Assessments and identify specific deliverables that are required and create a delivery plan.
- Remediate gaps/risks developing appropriate plans developed
- Track all operational readiness tasks through to delivery and facilitate their completion as appropriate.
- Escalate quality or timeline issues appropriately and construct periodic status reports.
- Strong technical problem solving and decision making skills in eCommerce environment
- Strong results & detail orientation, along with excellent interpersonal skills (e.g. collaboration, teamwork)
- Excellent verbal and written communication skills
- Experience in either triage, operational readiness, disaster recover, or capacity management.
- Exceptional project management skills (e.g. planning, organizational , and time management skills)
- Broad IT technical skills across multiple disciplines, in both applications and infrastructure environments at an enterprise wide level.
- 5 years hands on experience in eCommerce, with IT systems and/or application management
- In-depth understanding of the SDLC and IT projects lifecycles (Release/Change Management Process, Performance/Capacity Management Process, Infrastructure delivery , application delivery, etc.)
- Exceptional System Analysis skills - using technical diagrams (e.g. use of architecture diagrams) and assessing the impact a change will have.
- Technical Aptitude- has the ability to learn and adapt to new technologies, applications, etc. and understand how to assess their operational readiness
- Subject matter expertise in one or more of the following desired:
- Operational Readiness
- Problem Incident Management
- Infrastructure design
- System Performance
- Monitoring (Introscope, Tealeaf, Splunk, RCEM/VAM, Tivoli)
- Systems Administration/Operations/Traffic Management (WebSphere, WebSphere eXtreme Scale, UNIX, mainframe processors and database systems)
- Risk Assessment
- Post Production/Operations Follow Up
Note: If you feel this job description does not suit your profile then kindly let me know your preferred job roles so that I can be in touch with you with similar jobs and you can refer me a suitable person for this job as well. Hope to hear from you soon.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Must be able to work on W2/C2C
- 5+ years hands-on experience in eCommerce with IT systems and/or application management
- Experience in triage, operational readiness, disaster recovery, or capacity management
- Strong technical problem solving and decision making in eCommerce environments
- Excellent verbal and written communication skills
- Exceptional project management skills (planning, organization, time management)
- Broad IT technical skills across applications and infrastructure at enterprise level
- In-depth understanding of SDLC and IT project lifecycles (release/change management, performance/capacity management)
- Exceptional system analysis skills, including use of architecture diagrams to assess change impact
- Technical aptitude and ability to learn and assess new technologies for operational readiness
- Subject matter expertise in Operational Readiness
- Problem and Incident Management expertise
- Infrastructure design experience
- System performance tuning and monitoring experience
- Experience with monitoring tools (Introscope, Tealeaf, Splunk, RCEM/VAM, Tivoli)
- Systems administration / operations / traffic management (WebSphere, WebSphere eXtreme Scale, UNIX, mainframe processors, database systems)
- Risk assessment and post-production operations follow-up
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The Company
What We Do
Randstad is a global leader in the HR services industry and a Dutch multinational human resource consulting firm. Founded in 1960 and headquartered in Diemen, Netherlands, it provides outsourcing, staffing, consulting, and workforce solutions. The company connects job seekers with employers across various sectors, including finance, technology, healthcare, and manufacturing, helping people secure rewarding jobs and stay relevant in the ever-changing world of work.
