- Own end‑to‑end production incidents, drive rapid diagnosis, restoration, and escalation when needed.
- Prioritize issues based on business impact and urgency, ensuring critical services are restored first.
- Monitor health of trading platform components and enhance monitoring coverage and signal quality.
- Support and maintain Production and UAT environments, including routine updates and patches.
- Communicate clearly with users and internal teams via Teams, email, phone and ticketing system.
- Collaborate with Development to ensure clean handover of new systems and releases into Support.
- Provide calm, concise technical updates during incidents to keep the business informed.
- Participate in incident, problem and change management processes and associated governance.
- Identify operational risks, close gaps, and share knowledge through documentation and tooling improvements.
- Bachelor’s degree from a top‑tier university.
- Strong written and verbal communication skills; personable and organized.
- Ability to manage multiple priorities and work effectively under pressure.
- Interest in or exposure to AI tools and technologies.
- Keen interest in financial markets and fintech, with a desire to learn trading concepts.
- Willingness to work occasional evenings or weekends for planned tasks and projects.
- Desire to learn Python, shell scripting and automation; prior exposure is a plus.
- Excellent customer‑service mindset with fluent English.
- Commitment to developing incident, problem‑management and documentation disciplines.
Compensation Expectations: $100,000-$110,000 Base Salary
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Skills Required
- Bachelor's degree from a top-tier university
- Strong written and verbal communication skills
- Ability to manage multiple priorities and work effectively under pressure
- Interest in or exposure to AI tools and technologies
- Interest in financial markets and fintech, with a desire to learn trading concepts
- Willingness to work occasional evenings or weekends for planned tasks and projects
- Desire to learn Python, shell scripting, and automation
- Prior exposure to Python, shell scripting, and automation
- Excellent customer-service mindset and fluent English
- Commitment to developing incident, problem-management, and documentation disciplines
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
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