- Provide 2nd and 3rd line technical support for Lucera's core financial products during US trading hours.
- Assist with client onboarding, configuration, and issue resolution.
- Monitor, diagnose, and resolve incidents in Unix/Linux environments.
- Collaborate with global support teams to ensure seamless hand‑offs and knowledge sharing.
- Document troubleshooting steps, solutions, and process improvements in the knowledge base.
- Participate in on‑call rotation and adhere to defined service level agreements.
- Identify and automate repetitive tasks using scripting languages.
- Support deployment and release activities for new software versions.
- Stay current with market data, order entry concepts, and relevant financial regulations.
- Escalate complex problems to product engineering while providing detailed diagnostics.
- 2+ years experience in technical support within financial services.
- Strong proficiency with Unix/Linux operating systems.
- Demonstrated ability in second‑ and third‑line support and client onboarding.
- Excellent written and verbal communication skills.
- Solid analytical and logical problem‑solving abilities.
- Familiarity with market data, order entry, and FIX/ITCH messaging protocols.
- Experience working in a global support rotation and adhering to US‑hour schedules.
- Knowledge of networking concepts and deployment management is a plus.
- Ability to write scripts (e.g., Bash, Python) to automate routine tasks.
- Understanding of FX, FI, or crypto markets is advantageous.
Skills Required
- 2+ years of technical support experience within financial services
- Strong proficiency with Unix/Linux operating systems
- Experience providing second- and third-line technical support
- Experience with client onboarding, configuration, and issue resolution
- Excellent written and verbal communication skills
- Strong analytical and logical problem-solving abilities
- Familiarity with market data, order entry, and FIX/ITCH messaging protocols
- Experience working in a global support rotation and US-hour schedules
- Ability to write Bash or Python scripts for task automation
- Knowledge of networking concepts and deployment management
- Understanding of FX, fixed income, or cryptocurrency markets
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
