Production Specialist

ABOUT ECRI

ECRI is an independent, nonprofit healthcare safety organization advancing evidence-based, effective healthcare globally. For more than 50 years, we've helped healthcare leaders make smarter, safer decisions — free from vendor influence or conflicting interests. Today, ECRI is home to a family of trusted safety brands, including the Institute for Safe Medication Practices (ISMP) and The Just Culture Company, extending our reach across patient safety, medication safety, and safety culture transformation. Join us, and your work will directly protect patients worldwide. 

WHAT WE OFFER 

• Comprehensive healthcare coverage: Medical, dental, vision, life insurance, disability coverage, critical illness insurance, and more. 

• Retirement savings: Employer-matching Retirement Savings Plan. 

• Culture of Belonging: Participate in employee groups to learn from, growth with, and support colleagues in our collective success. 

• Purpose beyond the paycheck: 16 paid hours annually through ECRI Cares to volunteer with preapproved charities. 

POSITION SUMMARY 

The Production Specialist ("the Specialist") performs digital production and publication tasks for ECRI client and membership resources, carrying content from copyedit through final web publication. The Specialist prepares, formats, and publishes materials across content management and collaboration platforms, ensuring adherence to ECRI production and style standards. The Specialist coordinates with the Content Development Team and content-generating groups to resolve production-stage queries and works under the direction of the Manager, Production Team to meet production schedules across all serviced groups.

ESSENTIAL FUNCTIONS 

Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Perform production-stage formatting, tagging, and structuring of materials for web publication
• Build and publish web pages and content items using ECRI's content management system, following established templates and workflows
• Review materials for adherence to ECRI production and style standards prior to publication
• Prepare and publish supplementary formats as needed, including Word, PDF, and Excel deliverables
• Maintain accurate production status records in the department's work-tracking system and communicate status, priority, and turnaround expectations to stakeholders
• Coordinate with Creative Services to incorporate graphics, visualizations, and other multimedia elements into production materials
• Follow established production schedules and calendars; manage competing priorities across concurrent projects and adjust as priorities shift

• Apply ECRI editorial and web style guidelines during production-stage review, escalating unresolved style or content questions to the Manager, Production Team
• Identify and resolve production-stage errors in formatting, structure, and content presentation before publication

• Act as liaison to subject matter experts, analysts, copyeditors, and Creative Services during the production stage
• Support new work practices and tools as production processes and platforms evolve
• Participate in production and departmental meetings as requested

Additional Responsibilities:

Other duties, as assigned.

Accountability Metrics:

Production tasks are completed accurately and within established production schedules

Published content meets ECRI production and style standards with minimal post-publication correction

Production status is documented promptly and accurately in work-tracking systems

Competing priorities are managed proactively, with schedule conflicts or capacity concerns flagged to the Manager in a timely manner

QUALIFICATIONS

Experience:

2 to 4 years of experience in digital production, web publishing, or editorial production processes, preferably in healthcare, patient safety, risk management, or a related technical field.

Experience managing production work across multiple concurrent projects or content types preferred.

Familiarity with editorial and production style standards preferred.

Education: 

Bachelor's degree required. Degree in English, journalism, or a related field preferred.

Computer Skills: 

Proficient with Microsoft 365 apps and services (Word, Excel, PowerPoint, Outlook, Teams, OneDrive).

Working proficiency with Contentful or a comparable content management system.

Familiarity with SharePoint and Jira, or comparable document storage and work tracking systems.

Familiarity with AI-enabled production tools preferred.

Certification & Licenses: 

N/A

POSITION COMPENSATION

The anticipated range for this position based on regular hours per week is $36.75 – $41.71 per hour ($71,658 - $81,331 if annualized). Actual compensation will be determined based on factors including relevant experience, skills, certifications, and work location. ECRI offers a comprehensive benefits package that includes medical, dental, life, disability, retirement, paid time off, paid holidays, tuition reimbursement, and several other ancillary benefits.

PHYSICAL DEMANDS

This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form.

ADA STATEMENT

ECRI is committed to equal employment opportunities and compliance with the Americans with Disabilities Act (ADA). ECRI values diversity and inclusivity, and we strive to provide a work environment that accommodates employees with disabilities. If you require reasonable accommodations to participate in the application or interview process, please inform us so that we can provide the necessary support. ECRI believes that everyone should have an equal opportunity to contribute their skills and talents, and we are dedicated to making our workplace accessible and inclusive for all.

EEO STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

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