Production Quality Assurance Associate

Job Description

About the job

Review and approve critical printing and mailing processes for customer files. Audit all paperwork for accuracy before files are released to different areas of operations.

Shift Details

• Schedule: Monday – Friday, 10:00 PM – 6:30 AM

• Mandatory Overtime: First weekend of every month

What you will be doing

• Reviewing outgoing mail batches to ensure accuracy of names, addresses, and contents.

• Opening and resealing envelopes for quality checks before dispatch.

• Verifying file totals prior to processing and auditing calculations after print.

• Ensuring correct postage and inserts are included for outgoing mailings.

• Shipping packages via courier services (USPS, UPS, FedEx, DHL) and tracking as needed.

• Logging quality control issues in appropriate systems.

• Maintaining records and files related to production and quality checks.

• Assisting less-experienced peers and training new associates as needed.

• Performing administrative tasks such as data entry and filing.

• Other related duties as assigned.

What you bring

• High school diploma or GED.

• Ability to lift 30–40 lbs and perform physical tasks such as standing, walking, and bending.

• Strong attention to detail and ability to work in a deadline-driven environment.

• Basic computer skills and familiarity with office equipment.

• Ability to multi-task and adjust schedules to meet production deadlines.

• Clear verbal and written communication skills.

• Team-oriented mindset with ability to collaborate effectively.

What we offer you

• Opportunities to learn and grow in a dynamic production environment.

• Inclusive and collaborative work culture.

• Competitive salary and benefits.

• Career development within a global fintech leader.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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