Production Coordinator

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Department: Customer Experience / Repairs
Location: [Hsinchu, Taiwan, In office]
Reports To: Director of Operations
Employment Type: Full-Time

We are seeking a proactive and detail-driven Production Coordinator to lead and optimize the post-sale service experience for our custom in-ear monitor (CIEM) customers. The primary goal of this role is to reduce the current repair turnaround time from 10 business days to 5 business days, while maintaining exceptional product quality and customer satisfaction.

As the Production Coordinator , you will own the repair pipeline, identify process inefficiencies, implement workflow improvements, and collaborate cross-functionally with production, customer service, and quality assurance teams to deliver timely, high-quality repairs.

Overview of Role:

Repair Scheduling/ Planning 

Production Planning/ Scheduling

Procurement 

Contract Manufacturer Audits

Equipment CM audit 

Develop production redundancy 

• Analyze and Audit: Map the current repair process and identify bottlenecks, inefficiencies, and quality-control redundancies.

• Reduce Turnaround Time: Implement data-driven strategies to reduce the average repair/ production time from 10 to 5 business days without sacrificing quality or accuracy.

• Workflow Optimization: Redesign internal service workflows, including intake, diagnostics, communication, and shipping processes.

• Team Coordination: Work closely with production teams, customer service representatives, and production leads to ensure timely execution and resource alignment.

• Data & KPIs: Develop and track key performance indicators (KPIs) such as repair lead times, repeat repair rates, and customer satisfaction scores (CSAT).

• Customer Advocacy: Serve as a voice of the customer by translating feedback into actionable service improvements.

• Technology Integration: Identify and implement software or tools to streamline repair tracking, communication, and updates.

• Documentation & Training: Establish SOPs, documentation, and internal training for service-related workflows and continuous improvement initiatives.

• Develop: Create a network of global repair centers

• 3–5 years of experience in service operations, repair logistics,production scheduling/ planning, or similar roles; audio or electronics industry preferred.

• Strong project management and process improvement skills (Lean, Six Sigma, or similar methodologies a plus).

• Excellent communication, coordination, and leadership skills.

• Proficient with CRM, ERP, or ticketing systems (e.g., Oracle)

• Familiarity with custom in-ear monitors or consumer audio products is a strong plus.

• Reduce average repair turnaround time from 10 business days to 5.

• Achieve a service NPS score of 75

• Implement and document a streamlined repair workflow with measurable checkpoints.

• Increase first-time repair accuracy and reduce repeat service incidents.

• Develop NTI repair template

• Develop a network of decentralized repair centers locally around the world

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Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
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We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
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