Description
At Heeter, we are hiring for a Production Coordinator at our facility in Canonsburg, PA. This role is a critical position internally and is a perfect start to an account management, customer service or analytical career.
To be effective in this role you must be:
- Detail oriented and organized as the position requires coordination of small pieces to large jobs for customers,
- Computer savvy with the ability to use systems and technology to analyze data, information and reports,
- A patient worker wanting to master a process and work as an investigator to fix processes when needed,
- Willing to be active and on your feet in a busy production environment. Expect 1/2 of your day to be within the plant working within production,
- Able to effectively communicate with internal partners status updates and details in a clear, concise and action-oriented manner.
Please note this position is 100% onsite at our facility in Canonsburg, PA. Remote work and relocation is not available.
SPECIFIC DUTIES:
- Serves as primary point of contact for internal to resolve outstanding fulfillment issues, comply with customer requests and respond to client inquiries.
- Inspects proofs and coordinates delivery and receipt to and from the customer using couriers or the Account Executive. Signs off and Okays proofs when necessary to assist the Account Executive and/or client.
- Monitors fulfillment processes to see that the customer’s order is being produced on schedule and according to specifications. Communicates any concerns and changes and seeks solutions to problems with Department Managers, the Account Executives, and customers.
- Handles various components of monthly billing cycle.
- Drive and champion new technologies, collaborations, and improved processes to define, leverage and implement best standard work practices.
- Monitors inventory levels and expiration dates of products (where applicable).
Requirements
MINIMUM EDUCATION REQUIRED:
- An Associate Degree in Business (Graphic Arts or Printing would be an asset) or the equivalent experience accepted
ESSENTIAL PHYSICAL FUNCTONS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OFFICE:
- Activity: Ability to push, pull, lift, or carry up to 10 lbs occasionally.
- Work Environment: Heeter maintains a safe and clean environment.
- Visual Acuity: Ability to read and distinguish small print, depth perception, color perception
Job Type: Full-time
Skills Required
- Associate degree in Business or equivalent experience
- Graphic Arts or Printing degree/experience (asset)
- Detail oriented and organized
- Computer savvy; ability to use systems and analyze data/reports
- Effective, concise, action-oriented communication with internal partners
- Willingness to be active and on feet in a busy production environment (about half the day on plant floor)
- Ability to inspect proofs, coordinate deliveries, and sign off when necessary
- Monitor fulfillment processes, troubleshoot and communicate changes with managers and customers
- Handle components of the monthly billing cycle
- Monitor inventory levels and product expiration dates (where applicable)
- Ability to push, pull, lift, or carry up to 10 lbs occasionally
- Visual acuity: read small print, depth perception, color perception
- Drive and champion new technologies, collaborations, and process improvements
- 100% onsite work at Canonsburg, PA facility (no remote or relocation)
What We Do
Heeter is a production partner specializing in data-driven printing, direct mail, and marketing solutions. They provide offset, commercial, and digital printing services, along with fulfillment, warehousing, and shipping. Headquartered in Canonsburg, PA, the company serves various industries including gaming, insurance, retail, and pharmaceuticals, leveraging decades of experience to help clients reach and grow their audiences through integrated marketing and production support.
