PRODUCTION ADMIN- CPS

The Production Administrator – CPS plays a vital role in supporting FABco's Concrete Products & Services (CPS) storefront and administrative operations in Nashville. This position requires strong organizational skills, attention to detail, and the ability to coordinate inventory, process will-call and counter orders, and facilitate communication between vendors, suppliers, walk-in customers, and internal teams. The ideal candidate will have experience in retail/counter administration or office administration within a construction materials, building supply, or industrial environment.

Storefront & Customer Service

• Greet and assist walk-in and will-call customers at the CPS storefront counter, processing orders for concrete products, forming supplies, chemicals, bag products, and related equipment
• Provide accurate product information and pricing to customers and route technical questions to the appropriate CPS team member
• Process point-of-sale transactions, will-call pickups, and customer invoicing accurately and promptly
• Support retail floor and yard organization, ensuring products are stocked, labeled, and accessible for customer pickup

Administrative & Office Support

• Answer and direct phone calls, take messages, and respond to customer and vendor inquiries
• Maintain and organize records related to inventory, product orders, and business transactions
• Process and file incoming and outgoing correspondence, including purchase orders, invoices, and contracts
• Operate office and point-of-sale equipment, including computers, printers, and relevant business software
• Update and maintain CPS inventory and sales databases, logs, and documentation

Inventory & Operations Coordination

• Track product orders, inventory levels, and supply chain logistics for CPS product lines, including reinforcing and bar supports, paving/bridge/slab products, concrete forming, chemicals, bag products, and general and concrete equipment
• Review incoming shipments and stocking schedules to ensure product availability for customers
• Monitor inventory accuracy, verifying that documentation and records comply with company and industry standards
• Coordinate delivery of concrete products and supplies to customers and job sites, working closely with suppliers, vendors, and drivers
• Record sales and inventory data, including product movement, will-call fulfillment, and stock replenishment needs

Communication & Collaboration

• Serve as a point of contact between the CPS storefront, suppliers, delivery drivers, and administrative staff
• Help coordinate delivery schedules and order adjustments with customers and vendors
• Address customer or order-related issues, collaborating with the Branch/Store Manager to resolve delays or product shortages
• Ensure compliance with company policies, safety regulations, and cash-handling/point-of-sale procedures

Logistics & Documentation

• Maintain records for product purchases, equipment rentals, and vendor agreements
• Process will-call tickets, work orders, and regulatory compliance paperwork
• Support procurement efforts by tracking purchase orders, invoices, and payment schedules
• Assist in maintaining safety documentation and compliance records for the storefront and yard

Education & Experience

• High school diploma or equivalent required; some college or industry-related certification preferred
• Prior experience in a retail counter, building materials storefront, or office administration role in a construction, manufacturing, or industrial environment preferred

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with point-of-sale (POS) systems and inventory/business management software (e.g., Procore, Sage 300, Viewpoint, or similar) a plus
• Familiarity with concrete products, forming supplies, chemicals, and related building materials preferred
• Strong customer service and cash-handling skills

This position operates in a fast-paced storefront and office environment with regular customer interaction, including some exposure to outdoor conditions when assisting with yard or will-call orders. Occasional early morning or late evening work may be required based on business needs.

Physical Requirements

This position requires the ability to remain stationary for extended periods at a counter, desk, or computer workstation; occasionally stand, walk, and move throughout the storefront, yard, and warehouse areas, including uneven or outdoor terrain; and lift and carry products, documents, or office supplies up to 25 pounds occasionally. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Mental Requirements

This position requires the ability to organize and track multiple concurrent material orders and schedules, communicate effectively with field teams, vendors, and management, exercise attention to detail in documentation and compliance records, and manage competing priorities in a fast-paced environment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.