Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
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Job Description

This position reports to: SVP Product, Future Products

ServiceNow is looking for a Sr. Director, Outbound Product Management of Process Mining. This is a highly visible role, interacting heavily with executives at ServiceNow and owning key go to market responsibilities that impact the division and other teams across the company.

This individual will be a high potential product leader who understands technical and business realities, can articulate both a near-term action plan and a long-term vision while influencing the rapid achievement of milestones. This leader will be someone who can build and run a field and customer facing Product Management team for the Process Mining business unit.

The ServiceNow Process Mining product is a newly released product that focuses on uncovering hidden process flows in log data, pinpointing process inefficiencies using advanced AI algorythms and surfacing the inefficient process areas for collaboration and Robotic Automation. 

What you get to do in this role:

• Collaborate with sales to create the GTM strategy for Process Mining
• Present and influence C-level executives on key initiatives, resourcing and growth strategies
• Collaborate with Product Marketing to develop programs and GTM content across cross-functional teams including content creation for product launches, website content, social media, product videos, webinars, case studies, blog posts and more
• Evangelize the value of the technology at executive briefings, marketing events, webinars, as well as other sales and marketing channels
• Produce and deliver sales education materials
• Develop Pricing & Packaging Strategies
• Work closely with product teams to formulate our product vision and strategy
• Work directly with the pre-sales and sales teams to nurture, grow and close in-flight opportunities
• Influence the product backlog based on feedback from customers and the sales organization
• Conduct demonstrations of the product, both standard and tailored to prospects and existing customers
• Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs

Qualifications

To be successful in this role you have:

• 10-15 years of experience in product management, product marketing, customer success, or pre/post-sales/product development experience with Process Mining, Analylitics, AI/ML and/or RPA preferred
• Proven track record of building and executing successful GTM strategies
• Proven track record in constructing compelling positioning and thought leadership content
• Experience and comfort in building and influencing relationships across product lines and functional groups
• Proven creative thinker that can generate and execute on innovative product marketing ideas Comfortable delivering product presentations to large audiences
• Drive all aspects of recruiting including, but not limited to, attracting great talent and retaining a highly skilled, proficient Outbound Product Management team
• Experience working with a high-growth SaaS product line preferred
• Willing to travel as required when safe to do so

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.