Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

As Product Manager on Mailchimp’s Multi-channel at Scale domain, you will be responsible for driving social strategy and executing on it in partnership with your peers. This includes identifying customer problems, creating short and long term roadmaps and consistently assessing business impact. You will provide thought leadership and direction that drives towards our company goals and strategy and does so in collaboration with engineering, design, research, analytics and marketing.

What you'll do here:

• As a key member of the Product team, you will own a specific problem space and work cross-functionally to take a customer opportunity/problem from concept to launch, ensuring the roadmap is aligned to company vision
• You will partner with Research to validate or assess customer expectations and perceptions
• You will collaborate with Data Research to define and analyze metrics that inform the success of products; regularly review metrics to ensure they are tracking to goal
• You will communicate clearly defined and achievable product goals to Design and Engineering, negotiating trade-offs and adjusting scope as needed to hit major milestones
• You will lead product team through planning activities to identify scope for sprints; identify opportunities to validate product direction through MVPs
• You will work collaboratively with Product Marketing and Support to define release marketing reach, effort and support impact
• You will build, edit and manage product backlog understanding the contributive value of each feature, the level of effort, risk and opportunity costs

We'd love to hear from you if:

• You have experience delivering consumer based online or software as a service (SaaS) experiences in a SCRUM / Agile environment; specific experience in delivering value-driving recommendations and insights within the context of a SaaS product preferred
• You have experience building platforms or integrating operational and data systems 
• You have experience analyzing product data and performance trends to develop insights and influence product direction
• You are comfortable with SaaS pricing strategies and related data dependencies
• You have the ability to communicate complex and detailed information in an organized and consumable format 
• You have the ability to build relationships, be persuasive and influential within and across immediate working groups
• You are highly skilled at socializing business opportunity at all levels of the organization through both compelling storytelling and written presentation
• You have an understanding of how to read data to analyze the performance of digital features
• You are capable of and comfortable with working closely with Senior and C-level executives to develop product strategy
• You have a strong familiarity with web technologies (coding experience not required)
• You have bachelor’s Degree or relevant work experience

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $107,000. For all other locations, base salary will vary by geographic market and will be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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