Senior Product Operations Manager

| Peninsula
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 87 million registered learners as of June 30, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.

Product Operations Managers drive the internal processes, systems, and workflows that allow Coursera to build excellent products, efficiently and effectively. In this role, you’ll build, implement, manage, and continuously iterate on core functions like quarterly planning, investment prioritization, and product development processes. You’ll be an essential member of a highly collaborative team and act across a broad spectrum to help the 150+ person team produce more with lower effort.

Your job will require ongoing tracking and in-depth quantitative analysis of established key performance metrics: you’ll use this data to surface insights, then problem-solve to create scalable systems and processes that capitalize on the opportunity you identified. You’ll work closely with senior cross-functional leaders to quickly understand their business pain points/challenges and implement solutions. You will thrive in ambiguity yourself plus introduce structure to help others do the same; you’re a self-starter, an independent thinker, deeply analytical and detail-oriented, while always keeping your eye on the big picture.

Responsibilities:

  • Manage the Product organization’s processes and workflows, using each cycle to inform systematic improvements
  • Activate the organization around central processes, ensuring every internal user understands their value and fully adopts their practice
  • Seek out business partners’ feedback and pain points, then design solutions to address the issues, defining objectives and creating / executing against project plans
  • Use key performance indicators (KPIs) and data to inform your focus
  • Proactively communicate across the organization and stakeholders to keep all parties informed, aligned, and moving forward

Basic Qualifications:

  • BA/BS degree or equivalent 
  • 8+ years of experience in product operations, project management, consulting, and/or other professional services related-fields

Preferred Qualifications:

  • MBA or equivalent 
  • Management consulting experience
  • Superb project management: Ability to organize, manage, and deliver on multiple projects concurrently in a fast-paced environment
  • Strong analytical mindset: Ability to solve problems, independently introducing clarity, and solutions
  • Confidence navigating ambiguity: Ability to navigate competing demands, aligning with stakeholders on priorities, objectives, and timelines
  • Exceptional communication: Ability to quickly distill complicated topics into clear, concise narratives and artifacts (e.g. documents, presentations) that facilitate discussion and alignment across diverse stakeholders

  • If this opportunity interests you, you might like these courses on Coursera: Business Analytics, Excel to MySQL: Analytic, Techniques for Business Specialization, LeadershipProject Management, Public Speaking

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]

Please review our CCPA Applicant Notice here.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • ScalaLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • JestFrameworks
    • CassandraDatabases
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign

An Insider's view of Coursera

What projects are you most excited about?

Even with strong demand signals and robust data, for higher education institutions, deciding to launch online programs is a departure from tradition and full of unknowns. I like the challenge of talking them through that transformation.

Shantelle

Associate Director, University Partnerships

What are Coursera Perks + Benefits

Coursera Benefits Overview

We’re focused on helping Courserians live well and do their best work, so we continue to expand our collection of benefits and perks as we grow the company together.

Culture
Partners with Nonprofits
Coursera is able to serve refugees and vulnerable populations around the globe by working directly with governments and nonprofits like Upwardly Global, Kiron, and the Syrian Youth Assembly.
Friends outside of work
Eat lunch together
Intracompany committees
Courserians plan and host Make-a-thon events twice a year, which are a cornerstone of our innovative culture.
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Courserians build community with groups like Hola for Latinx employees, Queersera for LGBTQ+ Courserians, BOLD for Black colleagues, AI for Asian Courserians, [email protected], and a Parents ERG.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Courserians globally get free and confidential access to counseling services.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Coursera covers the cost of tuition so you can earn a free master’s degree on the platform and develop new skills. That’s on top of lifelong access to courses and certificates.

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