Overview

Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

What is this role about?

Are you passionate about improving the quality of Customer experience? Do you thrive in a fast-paced, front-line environment in which you have the opportunity to ensure Customers benefit from quality work and great value? Would you like to chart the course that drives business growth and efficiency across all of Frontdoor?

Frontdoor is looking for a Senior Product Manager to join the Frontdoor team! In this role, you will collaborate with numerous cross functional teams to identify, define and specify solutions to exceed customer's expectations including but not limited to; seeking data from internal and external customers to test hypothesis, pilot initiatives, and help shape the Future of Frontdoor

You will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis, and you will prepare and execute regular product roadmap updates to senior leadership.

You are a great candidate for this role if you:

• Identify and analyze data to isolate issues, identify early trends, develop solutions, and prioritize opportunities for improvements.
• Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions
• Are a self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.
• Enjoy solving problems, particularly those that involve finding the balance between competing priorities.
• Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement.
• Remain flexible to changing priorities, open to new ideas, and continually looking for new approaches to better align the business
• Are a visible and vocal role model across the wider business for Frontdoor's House Rules.

Qualifications

QUALIFICATIONS

• 5+ years of product management or consulting experience is required
• 5+ years of experience leading project delivery for large, cross-functional projects
• Bachelor's degree in engineering, business, design or related field; or equivalent work experience.
• Experience leading initiatives with cross-functional stakeholders
• Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases
• Track record of influencing and driving change through diverse stakeholder groups
• Ability to work effectively with tight deadlines in a fast-paced environment
• Attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Demonstrated ability to work in ambiguous situations and across organizational boundaries
• An ability to effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes
• Belief in the value of participating in and contributing to a collaborative team environment

PREFERRED QUALIFICATIONS

• Higher education/certifications preferred
• Experience working with marketing and merchandising tools, pricing systems, and/or data engineering tools
• Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions
• Extensive experience working with documentation teams developing easily consumable external and internal product knowledge materials
• High attention to detail with the ability to manage multiple, competing priorities simultaneously
• Ability to think strategically and execute methodically
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders

Other/State Specific

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is $150,000 for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.

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Job Locations US-TN-Memphis | US-CO-Denver

ID 2022-2639

Category Engineering

Type Full Time

Company AHS American Home Shield Corp