Gopuff is seeking energetic growth hackers and future product masters to join the Product Management team, and join the world-class organization that is building the technology backbone of a generational company. You will be accountable for outcomes in a focused segment of our fulfillment operation, enabling Gopuff to reach as many customers as possible and offering the widest range of products. You will work directly with operators and technologists to create outsized leverage against our competitors, utilizing the breadth of our growing fulfillment network to ensure all customers find what they are looking for, and have reliable and accurate delivery expectations that motivate them to place the order.

The Problem:We can only promise what we are able to deliver. In order to ensure that we are motivating the customer to purchase by making reliable promises, our shopping platform needs to know both which warehouses can fulfill that order, and what delivery expectations need to be set. You will be working with the Shopping, Inventory, and Delivery teams to dynamically determine the most accurate fulfillment options we can offer to the customer at any given time.

The Expectations:Senior Product Managers at goPuff serve as domain leaders defining the most valuable problems to solve and setting strategy across material surface areas. They are the agile product owner for one or more scrum teams. In addition to leading cross-functional teams to meet roadmap objectives, Senior PM’s are expected to take on high-visibility projects that influence priority objectives throughout the company. You will become a domain expert and proactively drive innovation in areas of ownership. Success of this role is measured through impact to the business; in this role, you will directly influence goPuff’s growth, unit economics, customer satisfaction, and frequency drivers.

The ideal candidate for this role will live and breathe hustle, but also has the humility to listen, learn, and adapt. We’re seeking a creative, entrepreneurial dynamo who’s as comfortable on a whiteboard as they are digging into a P&L. We will strongly prefer candidates with experience building products in the context of ecommerce logistics, who are comfortable working with and alongside operators in the field, and can earn the trust of their engineering, design, and analytics cross functional counterparts. And, most of all, our perfect candidate will thrive in an environment where the pace is frenetic, the energy is palpable, and we’re never, ever done.

#LI-remote

Responsibilities

• Partner with engineering, product, and operational leaders across the purchase funnel to develop the optimal fulfillment modeling platform
• Own the 5Q strategy and product roadmap
• Collaborate with engineering teams to create the system architecture, develop the initial platform, and integrate with all connected systems
• Lead the discovery, solutioning, and implementation for your initiatives
• Identify, refine, and meticulously monitor your KPIs to understand the health of your product, and opportunities for improvement. Rapidly iterate, acquire the needed data, interpret it, and then take action to course correct
• Be the agile product owner for autonomous scrum teams working across the goPuff product architecture
• Partner with directors of business development, marketing, brand and merchandising to increase our sales revenue and product margin
• Be the voice for all of your constituents (engineers, cross functional partners, and leadership). Influence the business strategy cross-company for your area
• Drive large cross-company projects that may be outside of your day-to-day domain

Requirements

• 5+ years of Product Management experience with progressive increases in sphere of influence
• Logistics and/or e-commerce product experience strongly preferred, and/or a passion for solving complex logistics problems
• An ability to both build the right product and build the product right
• A data-led, results-oriented, hypothesis-driven mindset of building products
• Excellent analytical skills with demonstrated experience turning data into actionable insights
• High EQ, Low Ego - Positive, people-oriented, and energetic attitudeStrong leadership and communication skills are a must - can effectively persuade senior executive stakeholders
• Strong software product development frameworks and demonstrated experience applying agile principles, experience with agile methodologies strongly preferred
• Experience developing new products from white space
• The drive to constantly improve, the humility to receive and act on feedback, and the compassion to offer radical candor to your peers and leaders so they can do the same
• A “nothing is impossible” attitude, and a hunger to drive value and push boundaries
• Can have a fluid conversation with engineering architects and translate between business stakeholders and tech
• Experience in high growth tech startupsExperience using metrics/analytics to shape prioritization decisions

The only predictable thing about life is that it’s wildly unpredictable. That’s where we come in. 

When life does what it does best, customers turn to Gopuff to deliver their everyday essentials, and to get through their day & night, work day and weekend. 

We’re assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)

Like what you’re hearing? Welcome to Gopuff.

The Gopuff Fam is committed to an inclusive workplace that does not discriminate on the basis of race, ethnicity, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic or status. We believe in diversity and encourage any qualified individual to apply. We are an EEO Employer.