Senior Product Manager, Attendee Transactions (Remote)

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THE CHALLENGE
Eventbrite has built its business on empowering event creators with solutions to enable their success.
In the process, we have touched millions of event creators and consumers, helping them get together, explore their interests, and pursue their passions through live experiences. Now, we’re embarking on a journey to make our platform even more powerful and intuitive for our most valuable creators. Our ability to securely manage millions of transactions at scale is as critical to our success as the ability to seamlessly refund an order or help an attendee transfer their event to another day. In order to manage both sides of the spectrum, we are on the hunt for an energetic Product Manager who puts the customer first, is passionate about user experience and lives and breathes data to make decisions.

THE TEAM
You’ll be joining a global team of experienced and talented Product Managers, Engineers, and Designers who are focused on building a product that empowers and enables customers to participate in great live experiences. We are passionate about events, motivated, collaborative, and a fun-loving team responsible for a high-growth, global business.

THE ROLE
Most refund processes are not user-friendly, painful, and confusing. You will be responsible for defining a vision, strategy and leading a team in executing a roadmap that takes this frustrating, complicated and inefficient experience and turns it into a competitive advantage that delights both event organizers and attendees. You must be a creative thinker who thrives on complicated challenges, always seeing the forest and the trees. You will make data-driven product decisions supported by both metrics and user research. You will work cross-functionally with multiple stakeholders and will collaborate with product managers, engineers, and designers within and across other business units. Your ultimate goal is to build a high-quality product that will engage and retain consumers.

YOU WILL
Lead the ideation, research, design, development and launch of user-centric products.
Define clear vision & strategy and support your product team in understanding customer/stakeholder pain points and requirements, develop strong roadmaps and executing on them.
Understand user needs; identify and define product requirements using data and metrics to inform your strategy and success criteria.
Create clear goals for the team.
Drive product development with a world-class team of Engineers, Designers and Analysts to deliver impact for our business and users.
Work cross-functionally with experts across the organization and collaborate with stakeholders and engineers, as well as partners in policy, legal, and operations. 

THE SKILL SET

  • 4-7 years of product management experience.
  • Excellent written and oral communication skills.
  • Self-starter with proven track record of execution and results.
  • Proven ability to work cross-functionally, collaborate, influence, and work as part of a team.
  • Data-driven approach with the ability to leverage data to make decisions.
  • Expert in using analytics tools including basic SQL, Google Analytics, and A/B testing.
  • User-centric development approach and deep empathy for your users.
  • Strong business acumen and judgement.
  • Ability to influence team members across all departments and levels of the organization.
  • User-first mindset with experience in user research and testing.

BONUS POINTS

  • Experience or knowledge of ecommerce platforms/marketplaces.
  • Strong track record of launching intuitive user experiences for complex transactional systems like payments.
  • Passion for live events, frequently attending events and buying tickets online.

WHAT WE OFFER
At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 

We care about your mental health and wellbeing.
Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 
Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  

We offer ongoing training and career development that meets people where they are in their careers. 
We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 

Work-life balance & flexibility is extremely important to us.
Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 

ABOUT EVENTBRITE
Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?
Sign up to keep in touch and we’ll let you know when we have new positions on our team.

Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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More Information on Eventbrite
Eventbrite operates in the Events industry. The company is located in San Francisco, CA and Nashville, TN. Eventbrite was founded in 2006. It has 904 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 52 open jobs at Eventbrite, click here.
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