Senior Digital Product Manager at TIAA (Charlotte, NC)

| Charlotte, NC
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Senior Digital Product Manager
The Senior Digital Product Manager role oversees a digital product end to end, in terms of its description, customer satisfaction, financial performance and value of the service. This job participates in the IT leadership and relationship management discussion about the shape and content of the digital product portfolio delivered by the organization. While establishing operational plans for their job area, this job creates a service improvement plan to improve the digital product portfolio.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 5+ Years Required; 7+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work
Career Level
9IC

  • Establish and manage strategic direction for key digital journeys, including portfolio vision, customer needs, multi-year roadmap, strategic themes, portfolio backlog, target experience maps, and Key Performance Indicators (KPIs). Ensure alignment with TIAA business priorities and overall digital strategy.
  • Leverage expertise and technical experience in Design Thinking, Agile development and deployment and advanced data analytics to directly inform product discovery and digital roadmap.
  • Champion voice of customer activities including co-creation sessions, primary research, persona and empathy development and journey mapping. Partner with customer experience and creative leads in design thinking practices to guide design of signature digital experience and memorable moments for customers and clients.
  • Monitor external best-in-class digital access experiences and trends within and outside of Financial Services industry to anticipate customer expectations, needs and impacts across our digital experiences.

Required Qualifications:
  • 5+ years of digital leadership experience in financial services or related industry.
Preferred Qualifications:
  • 7+ years of digital leadership experience in financial services or related industry.
  • Bachelor's Degree and/or Master's Degree in relevant field of study.
  • Experience driving a Digital business by focusing on customer metrics, analytics and insight.
  • Robust experience with retirement services, investment and/or insurance products.
  • Expert level understanding of digital, social and emerging tech trends.
  • Ability to build strong relationships with stakeholders, team members and clients.
  • Proven ability to execute in scaled agile environment.
  • Digital Transformation experience a plus.

Potential Salary: $182,600.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

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More Information on TIAA
TIAA operates in the Fintech industry. The company is located in New York, NY, Boston, MA, Charlotte, NC, Austin, TX and Denver, CO. TIAA was founded in 1918. It has 11484 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 172 open jobs at TIAA, click here.
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