SUMMARY: The SalesForce/nCino Product Analyst is seamless integration and alignment of perspectives from a broad set of stakeholders: Product Owners, Technical Teams, Service Owners and Developers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Responsible for the design and build solutions using Salesforce and nCino products, using Configuration and Customizations
• Partner with Senior Leadership, Technical and Business Stakeholders to ensure project goals and business value are addressed
• Create and maintain the technical documentation from design and implementation at an application and/or solution level
• Engage frequently with the development team; facilitate discussions, provide clarification, story acceptance and refinement, testing and validation; contributes to design activities
• Apply Agile principles to translate unstructured or ambiguous work requests into actionable user stories and work units through problem decomposition and planning
• Work closely with the Scrum Master and Business Analyst to best manage the product and/or sprint backlog; continuously order and prioritize to ensure that 1-2 sprints/iterations of backlog are always ready
• Evaluate options and articulate the benefits and risks to a solution's feasibility and functionality for various design decisions
• Prepare activity and progress reports regarding Salesforce and nCino projects and enhancements
• Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform
• Provide hands-on, expert-level technical assistance to developers and admins
• Stay current on Salesforce product and technical capabilities resulting from product releases and acquisitions
• Demonstrate ability to influence customers and product owners through persuasion and influencing
• Coach and mentor junior technical team members
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

• Minimum of 5 years of experience using Salesforce
• Minimum of 2 years of experience using Cino and/or force Financial Services Cloud
• Experience in the Banking Sector
• Experience in Salesforce Financial Service Cloud/nCino (Treasury or LoS) preferred