Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This role will be in the Client Experience team within Capital Markets. The Product Support Director will be responsible for oversight of a top-tier FIS client and focused on oversight of products in the Asset Management and Alternatives group as part of an enhanced service model team providing dedicated support to the client.
What you will be doing
The main responsibilities of the Product Support Director include:

• Serve as the senior primary Point of contact for the client
• FIS oversight/management of efforts defined by Enhanced Service Model dedicated support teams
• Partner with the client to develop a clear understanding of strategic and tactical needs - interface to Senior Management
• Review opportunities to leverage product/solution enhancements
• Coordinate planning, design, implementation and verification of major releases and enhancements
• Connection to FIS Product Management teams and accountable for overall delivery

What you bring
Candidate will possess:

• Financial services background
• Relevant Client Experience background and experience
• Ability to manage a team of professionals and provide leadership
• Strong organization skills, ability to track and report progress to clients
• Strong written and verbal communication skills

Added bonus if you have

• Background in the mutual fund/administration business

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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