Product Research Coordinator at Pluralsight (Remote)

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Job Description:
Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes, and gain insights through data.
We build this exciting learning ecosystem by working with an exceptional and diverse group of people united behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping individuals and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. If you see possibilities where others see problems, have inclusive conversations to ensure all voices are heard, and thrive in a collaborative environment, you'll do the best work of your career here.
The Opportunity
As Pluralsight continues to scale and grow, we have an exciting new opportunity for someone early in their career to help shape the product direction of Skills, Pluralsight's largest line of business. As the Product Research Coordinator, you will be responsible for collecting research needs from product teams, consulting on the appropriate research methods, and communicating directly with our customers. This important role ensures that we strategically involve our customers in important product decisions, as well as share those findings with collaborative teams across the business.
The ideal candidate for this position will demonstrate a positive, can-do attitude. Excellent organizational skills and attention to detail are critical to coordinate with over 40 different product teams. A curious person who takes initiative and can continuously explore ways to improve our research practices is greatly appreciated.
Who you're committed to being:
  • You are passionate about customers, seeking to represent their voice and understand their needs
  • You are a self-starter who is excited to dive into the work and drive results for the team
  • You ask detailed and specific questions, understand nuance, and challenge conventional wisdom
  • You are adept at identifying themes and effectively summarizing them to key stakeholders

What you'll own:
  • Building and expanding upon the Skills Customer Feedback program
  • Coordinating product research efforts across 40+ product teams
  • Recruiting customers and keeping them informed of product updates
  • Investigating research tools that can improve efficiency and impact
  • Tracking the honorarium budget set aside for research participants
  • Fostering a community of highly engaged customers and product teams
  • Supporting functional teams' strategy development and implementation

Experience you'll need:
  • Bachelor's degree highly preferred, but not required
  • Experience with market research methods and practices
  • Excellent written and verbal communication skills
  • Strong organizational skills, with acute attention to detail
  • Aptitude to learn quickly and operate new software and other technology applications
  • 1+ year of experience working with product teams is highly valued

What you'll get:
  • Medical/ Dental/ Vision Insurance
  • 401k with a match
  • Unlimited PTO
  • Paid holidays and Company wide mid-year break
  • Wellness reimbursement
  • Tuition reimbursement opportunities
  • Employee Assistance Program - We care

Bring your authentic self! Pluralsight is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Technology we use

  • Engineering
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An Insider's view of Pluralsight

How would you describe the company’s work-life balance?

Oh, it is incredible here. Pluralsight constantly reminds me how important I am to the company both personally and professionally. Pluralsight creates a space where I can work, grow, and connect with similar people in so many different parts of the world while still leaving enough room for me to focus and find joy in my personal life as well.

Chris (he/him)

Executive Assistant to the CMO

What's the biggest problem your team is solving?

The goal of a user profile is to provide a sense of identity in a personalized and centralized portfolio. Today, users provide this data in many different ways throughout the platform. Our greatest challenge is to build a unified profile with a centralized view of a user’s data to paint one clear picture of all their interactions in the platform.

Anesha (she/her)

Senior Product Manager | seeColor ERG Chair

What does career growth look like on your team?

We embrace a mindset of continuous improvement and encourage team members to take ownership of their careers. As part of that, we advise leaders and team members to co-create development plans. Whether it be up-skilling, re-skilling, or expanding their influence we believe in investing skills development and facilitating growth experiences.

Ai-ling (she/they)

SVP of Skills Content Platform

What makes someone successful on your team?

A successful individual brings their true self to work. Teams do not benefit from a group that contains like minded individuals from similar backgrounds. We learn so much from each other and about ourselves when we have a team with diverse ways of thinking and experiences. It also creates a healthy, challenging environment that befits the company.

M.A. (she/her)

Sr. Manager, Product & Technical Support

What are Pluralsight Perks + Benefits

Pluralsight Benefits Overview

LIVE YOUR BEST LIFE
In and out of the office

UNLIMITED PAID TIME OFF + 4 recharge weeks (2 company-wide, 2 individual)
Take time off when you need it. And we actually want you to use it.

PARENTAL LEAVE
Welcome your newest addition, whether by birth or placement, with 16 weeks of leave + 6 weeks of flex return.

WELLNESS
Stay on your A-game with standing desks and gym reimbursements.

MEDICAL COVERAGE
Comprehensive medical, dental and vision coverage with a few medical plan options to give you, your spouse or domestic partner and your children flexibility. Plans include mental health, infertility, bariatric, and acupuncture coverages.

TOTAL REWARDS
Feel appreciated with fair salary, bonus plans and 401k matching with immediate vesting.

OFFICE (AND HOME OFFICE) PERKS
Level-up office life with a snack wall, catered lunches and free massages, or for remote employees, make work from home work for you with our Remote Workspace Reimbursement program

TUITION REIMBURSEMENT
Learn something new and let us help you with the bill.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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