Job Mission:

To create and own a portfolio of products and their strategy for our company.  Maintain a consistently updated roadmap for your portfolio of products.  Balance priorities of external and internal customer needs.  Enable the engineering team to deliver products of the highest value through organization and clear communication. Inspire partners and collaborators across the organization to work with you and bring products to life.

Outcomes: 

1. Work collaboratively with customers and internal teams to understand product needs

• Leverage expertise of customers and internal teams to identify product opportunities and translate those to tactical requirements 
• Regularly engage with clients and prospects to understand their problems and the needs of the market

• Oversee the development of stories from product requirements
• Work closely with engineering leadership to ensure customer needs and business objectives are well understood
• Ensure the engineering team maintains a healthy balance of innovation, reduction of technical debt and providing maintenance / support

• Team members across the organization consistently receive targeted updates with the appropriate context for their role
• Leverage our weekly all-hands meeting and demos as opportunities to communicate updates broadly

• Leverage product analytics to identify opportunities for driving platform adoption and product development priority 

• Facilitate and lead various scrum ceremonies (i.e., daily standups, retrospectives, sprint planning, backlog grooming, demonstrations) along with tracking and updating activities (tickets, notes, delivery timelines etc.)
• Work with relevant stakeholders and internal SMEs to identify, define and document project requirements, drive clarity of scope, timeline, objectives, risks and constraints

Behavioral Competencies: 

1. Communications: Mastery of communication at all levels: up, down and across the organization.  Ability to articulate a high level vision for product as well as technical details.  
2. Attention to detail: Ability to dig in and Identify and well as communicate details ensuring that important elements do not slip through the cracks or derail a project.
3. Persistence: Demonstrates tenacity and willingness to go the distance to get something done. 
4. Cross-team collaboration: Collaborate across teams including but not limited to Engineering, Operations, and Client Success
5. Curiosity and drive: Demonstrate curiosity and a well-developed drive to find answers to questions that are currently being asked or haven’t yet been asked
6. Comfortable with ambiguity. Able to drop into situations and create order / navigate towards solutions.

Organization Competencies: 

1. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
2. Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
3. Outcomes oriented: Dedicated to results. Track record of improving performance
4. Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can pursue and efficient line of inquiry to achieve that clarity.
5. Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

Qualifications: 

1. 3+ years as a product manager
2. Experience building SaaS products
3. Experience creating and presenting process flowcharts, wireframes, and decks to convey product ideas internally and to clients and prospects, including C-suite leaders
4. Familiariarity with enterprise software platforms that make use of technologies like workflow, messaging, APIs, relational and nonrelational databases, data warehouses, and business intelligence.
5. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent

#oneteam