Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

You will have the opportunity to be part of a team that helps to build and manage one of the most valuable sales and marketing assets. The IT Service Management solution demos highlight the capabilities of the suite of applications in a range of scenarios tailored to specific use cases and business outcomes. This individual should be passionate about creating and executing inspiring demos, have deep knowledge of IT service domain, and a desire to make world of work, work better for people.

What you get to do in this role:

• Work as a technical leader alongside Customer Business Development, Engineering, and Infrastructure teams
• Work with Product Management, Sales, Marketing and Executive stakeholders to define demo solutions based on market opportunity, key audience, and targeted business processes
• Work with the Go-to-Market and Outbound Product Management teams to define on demo material showcasing ServiceNow as a visionary in the IT Service space.
•  Define and implement conversational flows to solve complex user issues with ease
•  Become an expert at developing chatbot conversations with rich content and tailored experience across various channels
• Develop competitive differentiation demo assets to aid sales and partner organizations in establishing the value for IT Service Management.
•  Provide thought leadership and define best practices for scaling demo development and execution including automation to increase pre-sales productivity
•  Create narrative driven scripts for different types of demos then auto-configure ServiceNow instance to tell those stories.
•  Ensure that Pre-Sales teams have pre-built, working live demos showcasing business outcomes and value realization.
•  Applied knowledge of ITIL v4 

Qualifications

QUALIFICATIONS

To be successful in this role, you will need to have:

• At least 8 years of Product Management, Product Development, Consulting or Pre-Sales experience
• Demonstrated success in architecting/building software solutions
• Very strong written and verbal communication skill
• Track record of building Sales demos/POCs’ in IT Service management, IT Operations, and other IT domains
• Passion for building technology and problem-solving
• Experience working in Angular Js , GlideAjax and Sericenow scripting
• Technical proficiency with UI, database, workflow and integration technologies
• Working understanding of the Virtual Agent Designer and Configuration
• Thorough knowledge of ServiceNow Platform and experience using workflow/flow designer
• Excellent people and management skills to interact with colleagues, leadership, cross-functional teams, and third parties
• Expertise with ServiceNow scripting Build PA dashboards and reports as needed
• Deep understanding on applications on various cloud technologies (Microsoft Azure, Google Cloud)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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