Big Health
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Remote

Product Manager (Enrollment) at Big Health

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At Big Health, our mission is to help millions back to good mental health. Our digital therapeutics - Daylight™ for worry and anxiety and Sleepio™ for poor sleep - are fully automated cognitive and behavioral programs that are as scalable and clinically validated as drugs. Our software combines the intimacy of the human voice, engaging animation, and clinically rigorous techniques to help people overcome their mental health challenges. 

As a Product Manager, you will own a portfolio of projects aimed at dramatically increasing the number of people enrolled in our digital therapeutics, ultimately bringing more people back to good mental health. You’ll work with a truly cross-functional team across Engineering, Product Marketing, Design, and Clinical and have a hand in shaping the future of scaling client launches. 

Big Health is a remote-first company - we are headquartered in San Francisco and have a distributed team across the US and the UK. This role can be based anywhere in the US. Join us!

To learn more about working at Big Health, please go to Built In and Glassdoor.

What you'll do:

  • Be a key contributor to our team strategy and roadmap, focused Billing & Eligibility
  • Collaborate with key partners to scale billing & eligibility systems including improvement of stability, accuracy and latency
  • Spearhead work with Engineering and ProdOps to build self-serve user experiences and tools that to scale eligibility, billing, and client launches
  • Develop a deep understanding and gather the needs and challenges facing the diverse set of individuals responsible for client launches, eligibility, and billing at Big Health 
  • Define methods to launch new clients, integrations, and pilot programs at scale in order to unlock access and coverage for all enrollment channels 
  • Utilize your technical chops to assess technical tradeoffs, prioritize features, and drive execution

What you bring:

  • 2+ years of product management experience
  • Technical depth and breadth to support technical tradeoff decisions
  • Experience managing internal stakeholders as customers 
  • Experience managing backend focused and integration projects 
  • Deep empathy for our end-users that translates into a clear, distilled understanding on how our products can best serve user needs.
  • Equipped with the creative zeal and novel problem solving needed to be a pioneer in digital therapeutics
  • Communication chameleon, with the ability to seamlessly move between discussions with Engineering, Clinical, Design, and Commercial stakeholders. 
  • Ability to ruthlessly prioritize and gracefully manage an influx of requests, creating clear goals for the team.
  • Past experience working with external partners and internal systems is a plus 
  • Managing the product backlog for a technical team of at least 3 engineers

Life at Big Health:

  • Be part of a team that includes clinical psychologists, software engineers, business leaders and even a former professional magician [shh… it’s a secret]. 
  • Surround yourself with the smartest, most enthusiastic and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out 
  • Check out our values - they’re a living, breathing part of our culture
  • Enjoy benefits including a generous vacation policy, professional development fund, flexible working locations and more. 
  • Competitive salary packages including stock options.

Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SalesforceCRM

What are Big Health Perks + Benefits

Culture
Friends outside of work
Team based strategic planning
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning

An Insider's view of Big Health

What's the biggest problem your team is solving?

We are constantly designing and developing new ways to reach and connect with people who are looking for help with their mental health. Whether it's designing messaging that resonates or creating custom illustrations that are eye-catching and engaging we leverage design to shape the future of mental health care.

Neil

Creative Director

What makes someone successful on your team?

Work with leading clinical experts in mental health to take the best scientifically proven techniques, break them down into their core components, and then build them back up into compelling digital experiences that anyone can use. Doing this well requires a deep empathy for people and how they experience mental health, strong cross-functional coll

Lily

Director of Product Design

What unique initiatives do you have that encourage innovation?

Working with regulators on both sides of the Atlantic to shape the future of digital healthcare - we're in on the ground floor and helping to shape policy!

Brandon

Founding Engineer / Security, Privacy, and Compliance Officer

How has your career grown since starting at the company?

I was hired as a recruiting coordinator and very quickly moved into full-cycle recruiting. That was possible because of the team. Our VP of Engineering took the time to train me himself on hiring for the Engineering roles. After 18 months I was given the opportunity to work on marketing projects and then made the move fully to that team.

Lauren

Marketing Manager

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